Distinguished Network Engineer

vor 1 Tag

Berlin, Berlin, Deutschland Colt Technology Services Vollzeit
Job Description

We are seeking an experienced Distinguished Network Engineer to join our team in Europe. This role will be responsible for resolving customer faults and problems occurring on Colt's Packet and SDN products and services.

Key Responsibilities:
  • Proactively monitor, troubleshoot, diagnose and resolve faults across a pan European MPLS Infrastructure and a range of IP services according to product SLAs.
  • Participate in a 24/7 shift pattern.
  • Have full knowledge of customers' bespoke networks and services.
  • Provide a professional interface to customers, acting as a Single Point of Contact for all their issues.
  • Build and maintain working relationships with key interconnect partners and vendors.
  • Manage and coordinate tasks assigned to other teams, such as Field Maintenance or Technical Assistance Centre.
  • Maintain a clear and accurate record of events throughout a fault duration using Colt's Remedy based Fault Management System and provide regular updates as and when required.
  • Resolve or escalate faults as appropriate, according to product SLAs.
  • Identify, Plan and Implement solutions for re-occurring Problems on IP and Ethernet Networks.
  • Technical report generation for customer RFO/RCA requests.
  • Technically manage software upgrades in co-ordination with vendor and Colt teams involved.
Requirements:

To be successful in this role, you will need:

  • Direct experience in Layer 1-2-3 Services and Technologies, including, but not limited to the following: Understanding of IP Fundamentals and various Protocols, including BGP, EIGRP, OSPF, ISIS.
  • Working experience with implementing, diagnosing and troubleshooting IP Access, MPLS and VPN solutions across a pan European network.
  • Understanding the provisioning and maintaining of IP, Ethernet and Optical services across Backbone Networks.
  • Knowledge of LAN (Ethernet) based products.
  • Experience of UNIX based applications and trouble-shooting tools such as Telnet, FTP, TFTP, Traceroute.
  • Experience of one or more of the following Network Management and Support systems: Netcool, SMARTS, CiscoWorks, InfoVista, TACACS, Vendor Specific Element Managers.
  • Experience in working with global providers, NOC and Field operators for technical issues.
  • Knowledge or experience with interfacing into Optical and Ethernet-based Networks would be advantageous.
  • Fluent in German.
What We Offer:

We offer a competitive salary of £60,000 - £80,000 per annum, depending on experience, as well as a range of benefits including:

  • Pension and insurance options.
  • Access to a virtual business school for on-going learning.
  • Business mentoring.
  • Discounts with local hospitality and retail providers.

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