ERP Support Specialist
vor 2 Wochen
Bereitstellung von Unterstützung und Lösungen für unsere Kunden bei Microsoft Dynamics 365 Business Central. Die Rolle beinhaltet die Analyse und Behebung von Störungen und Problemen im ERP-System, die Entwicklung von Anforderungsspezifikationen und die Unterstützung unserer Kunden bei der Anwendung und Nutzung unserer Branchenlösung.
Deine Aufgaben
- Analyse und Behebung von Störungen und Problemen im ERP-System
- Entwicklung von Anforderungsspezifikationen
- Unterstützung unserer Kunden bei der Anwendung und Nutzung unserer Branchenlösung
- Dokumentation der Anfragen und Lösungen im Ticketsystem
- Zusammenarbeit mit dem 2nd Level Support und den Entwicklern zur Lösung komplexer Probleme
- Überwachung der Einhaltung von Entwicklungsstandards und Best Practices
Dein Profil
- Abgeschlossene Ausbildung im IT-Bereich oder eine vergleichbare Qualifikation
- Erste Erfahrungen im Bereich IT-Support, idealerweise im Umfeld von ERP-Systemen
- Gute Kenntnisse in Microsoft Dynamics 365 Business Central von Vorteil
- Ausgeprägte Service- und Kundenorientierung
- Kommunikationsstärke und Freude am Umgang mit Kunden
- Analytische und lösungsorientierte Arbeitsweise
- Teamfähigkeit und Eigeninitiative
Wir bieten
- Eigenverantwortung innerhalb des Tätigkeitsbereiches
- Entwicklungsmöglichkeiten in einem dynamisch wachsenden Unternehmen
- Flache Hierarchien und kurze Prozessketten
- Anspruchsvolle und vielseitige Aufgaben, die Du selbständig und eigeninitiativ gestalten kannst
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