ERP Support Specialist

vor 2 Wochen


Berlin, Berlin, Deutschland duveka GmbH Vollzeit
Beschreibung

Bereitstellung von Unterstützung und Lösungen für unsere Kunden bei Microsoft Dynamics 365 Business Central. Die Rolle beinhaltet die Analyse und Behebung von Störungen und Problemen im ERP-System, die Entwicklung von Anforderungsspezifikationen und die Unterstützung unserer Kunden bei der Anwendung und Nutzung unserer Branchenlösung.

Deine Aufgaben


  • Analyse und Behebung von Störungen und Problemen im ERP-System
  • Entwicklung von Anforderungsspezifikationen
  • Unterstützung unserer Kunden bei der Anwendung und Nutzung unserer Branchenlösung
  • Dokumentation der Anfragen und Lösungen im Ticketsystem
  • Zusammenarbeit mit dem 2nd Level Support und den Entwicklern zur Lösung komplexer Probleme
  • Überwachung der Einhaltung von Entwicklungsstandards und Best Practices


Dein Profil


  • Abgeschlossene Ausbildung im IT-Bereich oder eine vergleichbare Qualifikation
  • Erste Erfahrungen im Bereich IT-Support, idealerweise im Umfeld von ERP-Systemen
  • Gute Kenntnisse in Microsoft Dynamics 365 Business Central von Vorteil
  • Ausgeprägte Service- und Kundenorientierung
  • Kommunikationsstärke und Freude am Umgang mit Kunden
  • Analytische und lösungsorientierte Arbeitsweise
  • Teamfähigkeit und Eigeninitiative


Wir bieten


  • Eigenverantwortung innerhalb des Tätigkeitsbereiches
  • Entwicklungsmöglichkeiten in einem dynamisch wachsenden Unternehmen
  • Flache Hierarchien und kurze Prozessketten
  • Anspruchsvolle und vielseitige Aufgaben, die Du selbständig und eigeninitiativ gestalten kannst




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