Software Engineering Team Lead

vor 4 Wochen

Düsseldorf, Nordrhein-Westfalen, Deutschland Cognigy Vollzeit

About Cognigy

Cognigy is a pioneering company in the customer service industry, leveraging cutting-edge AI technology to deliver exceptional service. Its award-winning solution, Cognigy.AI, empowers businesses to provide instant, personalized, and multilingual support across various channels. Cognigy is shaping the future of customer service by combining Generative and Conversational AI to increase customer satisfaction and support employees in real-time.

Our Team

We are a diverse and passionate team of skilled professionals who are dedicated to creating innovative solutions. We are now looking for a talented individual to join our global team and contribute to our mission.

Why Work at Cognigy?

We offer a dynamic and supportive work environment that encourages growth and collaboration. Our team is driven by a culture of mutual respect, trust, and transparency. We believe in empowering our employees to succeed and providing opportunities for professional development.

Your Role

As an Engineering Manager, you will be responsible for leading a cross-functional team of software engineers. Your key responsibilities will include:

  • Managing and mentoring a team of software engineers
  • Providing resources to improve engineers' skills
  • Setting goals and assessing team members' performance
  • Training the team to ensure high-quality products
  • Removing obstacles blocking engineers from achieving their objectives
  • Establishing organization structures and processes for fast flow and scalability
  • Facilitating communication between engineering disciplines
  • Defining and driving initiatives for long-term improvements within the team
  • Performing human resource management tasks, such as recruitment, remuneration, career planning, and long-term vacation planning

Requirements

We are looking for an experienced individual with a strong background in leading and managing engineering teams. The ideal candidate will have:

  • Clear communication and conflict resolution skills
  • Results-oriented with a pragmatic mindset
  • Ability to thrive in dynamic environments and manage shifting priorities
  • Capacity to communicate technical and non-technical directions
  • Empathetic personality with a strong focus on building a supportive and trusting environment
  • Personable and enjoy interacting with people

Benefits

We offer a range of benefits that make us a fantastic place to work, including:

  • Attractive and performance-oriented salary
  • Company Pension Scheme
  • 25 days paid leave, plus 5 floating days, plus public holidays
  • Unique opportunity to help build and shape the company, with little hierarchy
  • Flexible working options
  • Colleague recognition, reward, and celebration events
  • Global Employee Assistance Program
  • ClassPass membership, providing access to various fitness and wellness experiences
  • Ongoing learning and development opportunities, including LinkedIn Learning
  • One paid 'Giving Back Day' each year, allowing you to volunteer for a charity or community activity of your choice
  • Subscription to the Calm app for you and five friends/family members, offering guided meditation, sleep stories, music, masterclasses, and more

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