Technical Assistance Specialist

vor 2 Monaten

Stuttgart, Baden-Württemberg, Deutschland MSX International Vollzeit

About MSX International

As a leading global provider of industry-leading expertise, our teams span across various areas, including:

  • Consumer Engagement
  • Parts, Accessories & Service Performance
  • Actionable Insights
  • Diagnostics & Repair Enhancement
  • Warranty and Repair Efficiency
  • Technical Information
  • Learning Solutions
  • Sales Performance

With a proven track record since 1931, we partner with almost every car manufacturer on the market.

Purpose of the Position

The main objective of this role is to collaborate with various projects to ensure all customers receive exceptional after-sales service and product repair services are strengthened.

Duties and Responsibilities

  • Provide telephone support and resolve incidents
  • Responsible for warranty acceptance and processing from the technical service
  • Investigate and implement countermeasures in the factory to solve market incidents
  • Conduct technical training for our distributor network personnel
  • Perform technical audits to verify distributors have necessary tools and resources for vehicle repairs
  • Offer technical support to dealers during vehicle repair processes
  • Offer on-site support to local dealers as needed

Requirements and Skills

  • Good knowledge of electromechanics and/or electronics
  • Responsible, methodical, and organized individual with analysis and decision-making capabilities
  • Excellent German and good English skills
  • Good Microsoft Office skills

Benefits of Joining MSX International

  • Potential for career growth within the company
  • 28 days annual leave per year, plus 3 additional days (Christmas, New Year's Eve, Rosenmontag)
  • Flexible working environment with core hours
  • Diverse and welcoming team
  • Opportunity to work with a renowned automobile manufacturer

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