German Payroll Specialist
vor 4 Wochen
The Role: A Key Position at Personio
This is a unique opportunity to work in a dynamic environment where you will be responsible for providing exceptional customer service and fostering professional development within a team of Payroll Specialists.
As a (Senior) Payroll Specialist (d/f/m), you will be the go-to expert for all Personio customers, driving customer satisfaction and continuous improvement of our end-to-end customer journey and payroll processes.
Key Responsibilities:
- Team Guidance & Mentorship: You will guide a team of approximately 5 Payroll Specialists, ensuring exceptional customer service and fostering professional development through mentorship.
- Implementation Management & Monthly Support: You will oversee implementation processes and monthly payroll runs, ensuring efficiency and high standards of service delivery.
- Customer Support & Assistance: You will ensure timely assistance to customers during implementation and ongoing support phases, maintaining adherence to quality standards.
- Payroll Expertise: You will utilize extensive payroll expertise to address challenges and manage escalations effectively, serving as a go-to resource for the team.
- Internal Collaboration for Improvement: You will collaborate with internal teams to address technical challenges, identify process improvements, and enhance payroll services.
- Customer Satisfaction & Experience: You will drive customer satisfaction by ensuring exceptional customer experiences throughout implementation and ongoing support processes.
Requirements:
- You have at least 5 years of operational experience in end-to-end payroll processing.
- You are proficient in different payroll systems.
- You are business proficient in German and have a good command of English.
- You demonstrate leadership qualities to guide and mentor junior specialists.
- Your proven track record in handling complex payroll cases is a significant asset.
- You are a team player, empathetic, and move mountains to ensure the satisfaction of your customers.
- You have the highest standards for quality and diligence in your work.
About Personio:
Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
We offer a competitive reward package, including salary, benefits, and pre-IPO equity. You will also enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years. We provide generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares. You will have the opportunity to invest in your development with an annual personal development budget to use on professional memberships, external certifications, conferences, and more.
At Personio, we believe in hiring driven people who want to make an impact. We move fast, challenge the status quo, and support our people as they shape their careers. Join us in building the future of HR technology together.
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