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Field Operations Manager

vor 2 Monaten


Berlin, Berlin, Deutschland Via Vollzeit
About the Role

Via is revolutionizing transportation globally, and we're looking for a skilled Field Manager to join our team in Berlin. As a key member of our operations team, you'll be responsible for overseeing daily operations, ensuring exceptional customer experiences, and driving continuous improvement and growth of our services.

Key Responsibilities
  • Ensure operational excellence and deliver an outstanding customer experience
  • Oversee daily operations in Berlin, serving as the primary point of contact for driving personnel and partners
  • Analyze metrics and KPIs to identify inefficiencies and implement data-driven solutions
  • Prioritize operational issues and develop creative solutions to address them
  • Respond to driver feedback and live customer issues
  • Collaborate with a diverse team to scale operational processes, systems, and tools to drive rapid growth
Requirements
  • 1-4 years of experience, including internships, with a strong foundation in operations management
  • Team-focused with experience in leading employees and driving team success
  • A self-starter with a high level of responsibility and adaptability
  • Data-driven with the ability to make informed decisions based on metrics
  • Empathetic and calm under pressure, with excellent communication skills
  • Hands-on and motivated, with experience in managing projects with multiple stakeholders or locations
  • Fluent German language skills (C1 level) and advanced English language skills
  • A valid driver's license in Germany (class B preferred)
About Via

Via is a global leader in TransitTech, pioneering shared, dynamic public mobility solutions that reduce carbon emissions and improve transportation efficiency. We're committed to building a diverse, inclusive, and authentic workplace where everyone can thrive.

We're an equal opportunity employer, and we welcome applications from candidates with diverse backgrounds and experiences. If you're passionate about transportation and operations management, and you're excited about the opportunity to join our team, we encourage you to apply.