Service Configuration and Asset Management Director

vor 1 Woche

Frankfurt am Main, Hessen, Deutschland FactSet Vollzeit

Job Summary

We are seeking a highly skilled Service Configuration and Asset Management Manager to join our team at FactSet. The successful candidate will be responsible for leading the development and implementation of policies, standards, processes, and procedures for service configuration management, asset management, and software asset management.

Key Responsibilities

  • Define, implement, maintain, and continually improve policies, standards, processes, and procedures for service configuration management, asset management, and software asset management.
  • Develop and maintain the structure, approach, and management for the Configuration Management Database (CMDB).
  • Ensure proper identification, control, recording, reporting, auditing, and verification of IT assets and configuration items.
  • Manage software and hardware inventories to ensure accuracy and compliance.
  • Perform regular audits and reconcile discrepancies in asset inventories.
  • Work with procurement and finance to develop and manage asset budgets and contracts.
  • Support individual engineering teams in the end-to-end asset lifecycle.
  • Provide leadership, direction, and support in the definition and implementation of policies, standards, processes, and procedures for software asset management.
  • Oversee software audits, compliance, and optimization.
  • Work with finance and wider IT teams to establish software roadmaps and budgets in support of the FactSet Tooling Architecture.
  • Identify the approach for industry good practice guidance to support Service Asset and Configuration Management end-to-end, e.g., ITIL.
  • Ensure all configuration, asset management, SAM, and SLM activities are aligned with industry best practices.
  • Integrate these processes with other processes such as Incident, Problem, Change, and Release Management, where available and suitable.
  • Conduct training sessions for IT staff to promote good practice awareness and compliance.
  • Collaborate with product, service, and technology owners, procurement, and finance teams to understand and support fulfilling their requirements.
  • Ensure transparent communication with stakeholders regarding the status, risks, and issues related to configuration, asset, and software management.
  • Lead and manage a team of configuration and asset management professionals.
  • Provide mentorship, coaching, and performance feedback to team members.
  • Foster a collaborative and innovative team environment.
  • Develop and maintain a clear communication strategy within the team and with other departments.
  • Produce regular reports on the status of the CMDB, asset inventories, software licenses, and software lifecycle.
  • Maintain thorough documentation of all configuration, asset management, and software asset management processes.
  • Implement continuous improvement initiatives based on data analysis and stakeholder feedback.

Requirements

  • Three years of experience leading Configuration and Asset Management, Software Asset Management, and Software Lifecycle Management practices, preferably within the financial services or data analytics sectors.
  • Five years' of management experience, leading small and effective teams and supporting the career development of junior resources.
  • Ten years' of demonstrated experience adopting ITSM good practices, preferable within the financial services or data analytics sectors.
  • ITIL (v3 or above) certification, ideally at Intermediate or Expert level.

Critical Skills

  • Knowledge of industry good practices such as ITIL, DevOps, ISO20000.
  • Demonstrated experience across a range of IT Service Management disciplines.
  • Demonstrated experience of implementing IT Service Management good practices in a scaled agile or similarly complex delivery environment.
  • Experience of implementing and managing a CMDB in ServiceNow or other ITSM solution.
  • Exceptional organizational, communication, and interpersonal skills specific to a fast-paced, global corporate environment.
  • Robust problem-solving and analytical capabilities.
  • Proven ability to manage multiple projects concurrently, maintaining high standards under tight deadlines.

Additional/Desirable

  • Tooling/Technology Specific qualifications e.g. ServiceNow.
  • Experience of managing and working with offshore teams to support day-to-day activities.
  • Ability to lead and motivate cross-functional teams and the skill to influence stakeholder decision-making with data-driven insights.
  • Flexibility to adapt to changing organizational requirements, technologies, and methodologies.

Education

  • A-Level or Equivalent college-level qualification.

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