Technical Account Manager
Vor 5 Tagen
About the Role
We are seeking a highly skilled Technical Account Manager to join our Customer Success team at OVHcloud. As a Technical Account Manager, you will play a crucial role in supporting our large account customers in the adoption and use of our solutions.
Key Responsibilities
- Manage large account customer activity, including onboarding, operational activity monitoring, growth, capacity management, new needs, and governance.
- Act as a trusted advisor and support customer business development using OVHcloud solutions.
- Analyze and direct new opportunities to sales and/or technical teams.
- Ensure delivery and integration of new infrastructure and services.
- Help customers optimize their costs.
- Ensure contract execution.
- Establish KPI dashboards and review (SLAs, service tracking).
- Lead/contribute to various committees (operational follow-up, projects, and strategic).
- Help customers secure their infrastructure hosted at OVHcloud.
- Be the customer's internal ambassador.
- Manage internal teams cross-functionally: CSM, pre-sales, sales, support, Professional Services, Product Management, etc.
- Participate in improving internal processes and best practices (incident, problem, changes, delivery, requests for improvements management).
- Lead crisis units during major incidents involving the customer and various technical teams.
About You
We are looking for a dedicated and proactive individual who is passionate about customer success and technical account management. You should have excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.
Requirements
- Dedicated and want to have a positive impact on internal and/or external contacts.
- Open to the world and working in an international context is an important aspect.
- Autonomous and able to work in a fast-paced environment.
- Organized, disciplined, and have a good team spirit.
- Ability to produce quality documentation in both German and English.
- Excellent communication and customer relations skills.
- Collaborate easily with cross-functional teams.
- Identify technical issues and implement appropriate action plans.
- Autonomous and know how to take initiative.
- Want to learn on a daily basis.
Non-core Competencies
- ITIL certification.
- Systems administration skills (Linux, VMware ESXi, MS Server).
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