Customer Service Representative
Vor 6 Tagen
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales and service team, you will be responsible for providing exceptional customer service and support to our existing and new customers.
Key Responsibilities
- Provide timely and effective responses to customer inquiries and concerns via phone, email, and other communication channels.
- Work closely with internal stakeholders to resolve customer issues and improve overall customer satisfaction.
- Identify and pursue new business opportunities to drive sales growth and revenue.
- Develop and maintain strong relationships with customers to ensure long-term loyalty and retention.
- Stay up-to-date with industry trends and competitor activity to inform sales and service strategies.
Requirements
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Proven customer service experience, preferably in a sales and service environment.
- Strong problem-solving and analytical skills, with the ability to think critically and creatively.
- Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines.
- Proficiency in Microsoft Office and other relevant software applications.
About Element Materials Technology
Element Materials Technology is a leading provider of materials testing and inspection services to the aerospace, energy, and automotive industries. We are committed to delivering exceptional quality and service to our customers, and we are seeking a talented and motivated individual to join our team.
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