Senior Manager Payment Operations
vor 2 Monaten
Circle K Europe is seeking a highly skilled Senior Manager Payment Operations to join our European team with responsibility for the BeNeLux and Germany markets.
This is a business-critical role that requires a strong understanding of payment operations, card issuing, and payment processing. The ideal candidate will have experience working in technology-driven environments at the intersection of business and IT, preferably in the card and payments industry.
Main Responsibilities:- Contribute to strategy development and support operational implementation of global and regional payment initiatives.
- Support definition of vendor strategy and optimization of current and future state card issuance and PSP vendor mix.
- Manage and optimize card issuing and acquiring vendor performance against cost and efficiency targets.
- Play a central role in integration projects, including standardization of platforms and process efficiencies across fuel card issuance and bank card processing.
- Contribute to defining and implementing future state card & payment architecture and operating model.
- Responsible for defining, measuring, and follow-up of key vendor performance KPIs/SLAs.
- Support incident handling processes and optimize pre-, during-, and post-incident processes to improve robustness.
- Act as subject matter expert in strategic projects covering card issuing and payment processing platforms, including virtual card issuance, EV charging, mobile payments, etc.
- Drive standardization and efficiency in end-to-end processes from card issuing to payment acceptance and settlement through close collaboration with key internal stakeholders, including IT, Finance, Treasury, etc.
- Ensure continuous compliance, security, and stability for card and payment systems in close collaboration with European compliance lead and IT security lead.
- Help define compliance scope for BeNeLux and German markets and support required PSP license applications and implementation.
- Responsible for regional compliance processes related to certifications and fraud management and prevention, including investigation, mitigation, and reporting.
- Relevant higher education (5-7 years, Master in business administration, economics, technology, etc.).
- Years of experience from payments and financial services, management consulting, and/or cross-functional roles in comparable organizations.
- Detailed technical and commercial insight into payment industry generally and fuel cards specifically.
- Solid experience with process optimization and operating model design and implementation, with management consulting toolbox and problem-solving skillset.
- Experience working with large data sets and presenting complex materials structured and simplified.
- Experience working with diverse range of multinational stakeholder groups across multiple functional disciplines, including experience from Business and IT.
- Strong business acumen, an analytical mindset, and keen interest in cards and payment technology.
- Experience with financial services/payments regulations and compliance processes is an advantage.
- Fluent in English (oral and written).
- Pro-active, flexible with a positive can-do-attitude in a fast-paced business environment.
- Analytical, structured, and commercially astute.
- Team player, with strong relationship building, inter-personal, and influencing skills.
- Excellent English oral and written communication skills.
Our office employment opportunities offer you career growth with an international company, plus a dynamic work environment that puts people first. Wherever you are in your journey, we have a place for you. Here's some of the exciting perks we offer:
- We are a proud receiver of the Gallup Exceptional Workplace Award (GEWA) for 3 years in a row.
- Complete benefits packages (health insurance, pension contribution, etc.).
- Paid time off plan including vacation, sick days, and personal days.
- Work in a collaborative, dynamic, high-performing, and diverse team.
- Learning opportunities to develop new skills and to evolve professionally in a fast-growing company.
- Hybrid work to allow a sustainable work-life balance.
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