IT Infrastructure Support Specialist
vor 2 Wochen
About NIO Inc.
A global leader in electric vehicles, NIO Inc. aims to redefine the mobility experience for users worldwide. Founded in 2014, our company has grown to become a premier provider of premium electric vehicles and exceptional user experiences.
With a presence in over 300 cities globally, we are committed to expanding our services to more than 25 countries and regions by 2025. Our mission is not only to provide innovative products but also to create a safe and responsible work environment.
We are seeking an IT Infrastructure Support Specialist for our IT Team in Munich. As a member of our team, you will be responsible for:
- Installing, configuring, and maintaining end-user hardware (Windows, MAC OS, printers, and scanners)
- Troubleshooting and resolving end-user inquiries at multiple levels (1st, 2nd & 3rd level), including on-site support for NIO Showrooms and Offices
- Supporting IT administration and faculty teams
- Assisting with end-user onboarding
- Managing hardware and software assets
- Traveling domestically and internationally as required
- Maintaining, controlling, and deploying IT facilities in NIO Stores and Offices
To excel in this role, you should possess:
- Bachelor's or Master's degree in Computer Science, Information Technology, or a related field
- At least 1 year of experience in client administration (Windows, Linux, and OSX)
- Knowledge of structured IT facilities, servers, clients, and basic networking concepts
- Familiarity with operating system installations and configurations (Windows, Linux, and MAC OS)
- Understanding of software distribution systems
- Basic knowledge of homogeneous Windows networks (IP, DNS)
- Excellent customer service skills and high customer orientation (ITIL certification a plus)
- Independent, structured, target-oriented working method
- Proven organizational skills and ability to multitask efficiently
- Very good verbal and visual communication skills
- Fluent English and proficient German (B2 level above)
This role offers a unique opportunity to contribute to the growth and success of NIO Inc. If you're passionate about delivering exceptional user experiences and have the necessary skills and qualifications, we encourage you to apply.
We offer a competitive salary, estimated at around €55,000 per annum, based on industry standards and market conditions in Munich. This figure may vary depending on your qualifications, experience, and performance.
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