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Technical Service Subject Matter Expert EMEA

vor 2 Monaten

Wiesbaden, Hessen, Deutschland Abbott Vollzeit

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters and help people to live a healthier and full life, grow your career, and learn, be your true self. You will have access to:

  • Career development with an international company where you can grow the career you dream of
  • An attractive benefits package (e.g. attractive Abbott Pension Plan, a company bike, employee stock purchase program)
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists
  • A challenging position in a fast-growing crisis-independent industry
  • To become part of a dynamic, highly educated, highly skilled, and motivated team
  • Flat hierarchies, open appreciative mentality, and efficient, constructive lines of communication
  • Multi-national environment, where we foster the development of our talents within the enterprise

Job Summary

Abbott Molecular Division, Abbott GmbH is seeking a Technical Service Subject Matter Expert EMEA to support the installation, 2nd level support, and performance monitoring of Abbott Molecular's instruments to ensure excellence in Service Support in the area of responsibility.

Key Responsibilities

  • Schedule and perform instrument installations of Abbott Molecular instruments in EMEA
  • For escalated issues provide second-level Service support to base business Service teams via remote diagnostic analysis of errors
  • Support local base business Service teams by conducting 2nd level technical Service support for AMD instruments at customer laboratories when needed
  • Assist local teams by conducting 1st level support, i.e. failure analysis, repair, hardware and software upgrades
  • Conduct technical training for AMD and Distributor Service Engineers
  • Act as the key contact for local Service & Support teams and technical teams at HQ level in Wiesbaden, Germany and Des Plaines, USA and facilitate efficient problem resolution
  • Actively collaborate with the Field Service Engineers, Application Support Specialist and the Commercial team to provide an excellent customer experience and contribute to business growth
  • Actively monitor instrument performance to identify and implement areas of improvements

Requirements

  • Bachelor's degree or equivalent experience required. Bachelor's/Engineering degree in biomedical/electrical/mechatronic or medical technology is preferred
  • Proven track record in a similar position supported by management and customer references
  • Excellent customer service and communication skills. Able to successfully engage with customers, particularly lab staff
  • Technical expert for product line responsibility
  • Excellent analytical skills, ability to identify and drive resolution of issues
  • Resourcefulness and autonomy whilst demonstrating ability to work as part of a team
  • Strong experience in the use of analytical tools and software
  • Experience and/or ability to train and develop others
  • Fluency in English, including the ability to write reports, technical documentation and problem descriptions in English language. Able to complete technical service trainings delivered in English language
  • Additional language skills would be an advantage
  • Willingness and ability to travel across Africa/EMEA