Network Specialist
vor 3 Wochen
We are looking for a skilled Network Technician / Troubleshooter (m/f/d) to join our team at GULP – experts united in Hamburg.
Key Responsibilities:
As a Network Technician / Troubleshooter (m/f/d), you will be responsible for:
- Technical troubleshooting in 2nd/3rd level support
- End customer fault resolution in cooperation with Telekom and other carriers based on incoming tickets
- Checking and classifying incoming tickets according to error pattern
- Checking and correcting connection configurations in telephone contact with the customer
- Sending faults to Telekom or other carriers
- Mail/domain fault clearance
Requirements:
To be successful in this role, you will need:
- Completed training in the field of IT and/or electrical engineering, preferably IT systems electronics technician, communications electronics technician, telecommunications technician or similar
- At least 2-3 years of experience in the IT and telecommunications environment desirable
- Willingness to work shifts (Mon-Sat)
- Strong customer orientation
- Written and spoken German
- MS Office basic knowledge
What We Offer:
We offer a dynamic work environment, free mineral water and coffee, a snack machine, and a canteen. Our office is easily accessible at all shift times, and we work in an open-plan office.
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