Network Specialist

vor 3 Wochen


Hamburg, Hamburg, Deutschland GULP – experts united Vollzeit

We are looking for a skilled Network Technician / Troubleshooter (m/f/d) to join our team at GULP – experts united in Hamburg.

Key Responsibilities:

As a Network Technician / Troubleshooter (m/f/d), you will be responsible for:

  • Technical troubleshooting in 2nd/3rd level support
  • End customer fault resolution in cooperation with Telekom and other carriers based on incoming tickets
  • Checking and classifying incoming tickets according to error pattern
  • Checking and correcting connection configurations in telephone contact with the customer
  • Sending faults to Telekom or other carriers
  • Mail/domain fault clearance

Requirements:

To be successful in this role, you will need:

  • Completed training in the field of IT and/or electrical engineering, preferably IT systems electronics technician, communications electronics technician, telecommunications technician or similar
  • At least 2-3 years of experience in the IT and telecommunications environment desirable
  • Willingness to work shifts (Mon-Sat)
  • Strong customer orientation
  • Written and spoken German
  • MS Office basic knowledge

What We Offer:

We offer a dynamic work environment, free mineral water and coffee, a snack machine, and a canteen. Our office is easily accessible at all shift times, and we work in an open-plan office.



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