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Conversational AI Product Lead

vor 1 Monat


Berlin, Berlin, Deutschland AUTO1 Group Vollzeit

At AUTO1 Group, we are revolutionizing the used car market with our cutting-edge technology.

About the Role

We are seeking a highly skilled Conversational AI Product Lead to join our Customer Service Automation team.

  • This is an exciting opportunity to take full ownership of new features and integrations, and deliver measurable business impact.
  • You will work closely with our agile development teams, stakeholders, and business partners across Europe to deploy state-of-the-art technology and bring the industry to a new level.
Your Key Responsibilities

The successful candidate will have the following key responsibilities:

  • Lead the international roll-out and continuous improvement of our AI voice bot to significantly enhance customer service efficiency and quality.
  • Scale and optimize our AI chatbot, ensuring its successful deployment across international markets.
  • Collaborate with cross-functional teams to integrate AI solutions seamlessly into our existing customer service infrastructure.
  • Develop and execute a strategic roadmap for conversational AI products, aligning with business goals and customer needs.
  • Monitor and analyze performance metrics to drive data-driven improvements and innovations.
  • Stay current with industry trends and advancements in conversational AI and telephony services.
Your Skills and Qualifications

To be successful in this role, you will need:

  • A proven track record in product management, specifically in conversational AI or related fields.
  • A strong understanding of telephony services, with experience in solutions like Twilio for building call flows with multiple queues.
  • Solid knowledge and/or experience with Large Language Model (LLM) applications for conversational AI.
  • Excellent communication skills, capable of conveying complex technical concepts to both technical and non-technical audiences.
  • An ability to work effectively with cross-functional teams in an agile environment.
  • Strong analytical skills, with the ability to use data and metrics to back up assumptions and drive decision-making.
  • Experience in international product roll-outs and managing diverse stakeholder expectations.
Our Offer

We offer:

  • A competitive salary: €80,000 - €100,000 per year, depending on experience.
  • A comprehensive benefits package, including health insurance, pension scheme, and generous paid time off.
  • A collaborative and dynamic work environment, with opportunities for professional growth and development.
  • A chance to work with a leading digital automotive platform, shaping the future of the used car market.