Conversational AI Product Lead
Vor 2 Tagen
At AUTO1 Group, we are revolutionizing the used car market with our cutting-edge technology.
About the RoleWe are seeking a highly skilled Conversational AI Product Lead to join our Customer Service Automation team.
- This is an exciting opportunity to take full ownership of new features and integrations, and deliver measurable business impact.
- You will work closely with our agile development teams, stakeholders, and business partners across Europe to deploy state-of-the-art technology and bring the industry to a new level.
The successful candidate will have the following key responsibilities:
- Lead the international roll-out and continuous improvement of our AI voice bot to significantly enhance customer service efficiency and quality.
- Scale and optimize our AI chatbot, ensuring its successful deployment across international markets.
- Collaborate with cross-functional teams to integrate AI solutions seamlessly into our existing customer service infrastructure.
- Develop and execute a strategic roadmap for conversational AI products, aligning with business goals and customer needs.
- Monitor and analyze performance metrics to drive data-driven improvements and innovations.
- Stay current with industry trends and advancements in conversational AI and telephony services.
To be successful in this role, you will need:
- A proven track record in product management, specifically in conversational AI or related fields.
- A strong understanding of telephony services, with experience in solutions like Twilio for building call flows with multiple queues.
- Solid knowledge and/or experience with Large Language Model (LLM) applications for conversational AI.
- Excellent communication skills, capable of conveying complex technical concepts to both technical and non-technical audiences.
- An ability to work effectively with cross-functional teams in an agile environment.
- Strong analytical skills, with the ability to use data and metrics to back up assumptions and drive decision-making.
- Experience in international product roll-outs and managing diverse stakeholder expectations.
We offer:
- A competitive salary: €80,000 - €100,000 per year, depending on experience.
- A comprehensive benefits package, including health insurance, pension scheme, and generous paid time off.
- A collaborative and dynamic work environment, with opportunities for professional growth and development.
- A chance to work with a leading digital automotive platform, shaping the future of the used car market.
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