Software Customer Support Specialist

Vor 2 Tagen

Munich, Bayern, Deutschland Siemens Industry Software GmbH Vollzeit
Job Title: Software Customer Support Specialist

We are seeking a highly skilled Software Customer Support Specialist to join our team at Siemens Industry Software GmbH. As a key member of our customer support team, you will be responsible for providing advanced technical support and consulting services to our customers.

Key Responsibilities:

  • Provide technical support to customers via email, phone, and chat.
  • Diagnose and resolve complex technical issues related to our SaaS products.
  • Collaborate with internal teams to identify and resolve product defects and enhancements.
  • Develop and implement projects, programs, and processes aligned with the company's strategic direction.
  • Stay up-to-date with industry trends, best practices, and emerging technologies related to SaaS and customer support.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
  • Experience in a technical support and/or consulting role, preferably within a SaaS environment.
  • Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve complex technical issues.
  • Business language proficiency in English and French with a foundational understanding of German.
  • Excellent communication skills, both written and verbal, with the ability to convey technical information to diverse audiences.

What We Offer:

  • A dynamic and fast-paced work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • The chance to work with a leading company in the industrial software industry.

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].

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