Abercrombie & Fitch - Key Holder Position (m/w/d), Leadership Focus

vor 1 Woche

Hamburg, Hamburg, Deutschland abercrombie-fitch-co. Vollzeit

Company Overview

Abercrombie & Fitch Co. is an international specialty retailer of apparel, offering high-quality products for men, women, and kids through five distinctive brands. Our mission is to create exceptional experiences for our customers, fostering a culture of inclusivity and self-expression.

Job Summary

The Full-Time Key Holder plays a pivotal role in driving business growth through leadership and customer-centric initiatives. This role requires assertiveness, analytical skills, and a commitment to excellence as a leader of a multi-million dollar business.

Key Responsibilities

  • Training and Development: Foster a culture of learning and growth, ensuring associates are equipped with the skills necessary to excel in their roles.
  • Customer Experience: Prioritize exceptional customer service, creating a welcoming and inclusive environment that meets the unique needs of each customer.
  • Communication: Effectively communicate with associates, management, and customers, ensuring seamless collaboration and a positive store experience.
  • Store Presentation and Sales Floor Supervision: Maintain a well-organized and visually appealing store environment, ensuring an exceptional shopping experience for customers.
  • Asset Protection: Implement strategies to prevent theft, damage, and other forms of loss, ensuring the security of company assets.
  • Policies and Procedures Adherence: Ensure compliance with company policies and procedures, maintaining a culture of accountability and responsibility.

Requirements

  • At Least One Year of Customer Service Experience: Proven track record of delivering exceptional customer service in a fast-paced retail environment.
  • Work Ethic: Demonstrated commitment to excellence, with a strong work ethic and ability to adapt to changing priorities.
  • Assertiveness: Effective communication and interpersonal skills, with the ability to navigate complex situations and build strong relationships with colleagues and customers.
  • Applied Learning: Ability to apply theoretical knowledge to real-world situations, driving business growth and improving store results.
  • Attention to Detail: Meticulous attention to detail, ensuring accuracy and precision in all aspects of the job.
  • Analytical Skills: Strong analytical skills, with the ability to collect and analyze data to inform business decisions.
  • Adaptability/Flexibility: Ability to adapt to changing circumstances, prioritizing tasks and managing multiple responsibilities with ease.
  • Multi-Tasking: Proven ability to manage multiple tasks and responsibilities simultaneously, maintaining a high level of productivity and quality.
  • Stress Tolerance: Ability to work effectively in high-pressure situations, maintaining a calm and composed demeanor under stress.

Benefits

  • Quarterly Stores Sales Bonus Program: Opportunities for financial rewards based on store performance.
  • Christmas Bonus: Additional compensation for holiday work.
  • Indefinite Contract*: A commitment to stability and growth within the company.
  • Paid Time Off: Competitive paid time off, increasing with position and seniority.
  • Comp Days and Floating Holiday: Additional paid time off for relaxation and rejuvenation.
  • Merchandise Discount: Discounts on company products for associates and their families.
  • Associate Assistance Program: Access to free mental and behavioral health counseling.
  • Training and Development: Opportunities for growth and development, with a focus on leadership and customer service skills.
  • Opportunities for Career Advancement: A commitment to promoting from within, with opportunities for advancement and leadership development.
  • Carrot: A benefit designed to support parenting, providing resources and support for working parents.
  • Headspace: Access to a leading science-based mental health solution app.
  • Proxalto: Annual contribution to a private pension insurance, promoting financial stability and security.
  • A Global Team of People Who'll Celebrate You for Being You

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