Customer Support Manager

vor 4 Wochen


Berlin, Berlin, Deutschland Precision for Medicine GmbH Vollzeit

Precision for Medicine is a leading global provider of precision medicine research services, developing assays and managing global logistics for life sciences companies.

We are seeking a highly skilled Customer Support Manager to support administrative tasks and communications with our growing international customer base during the sales acquisition, negotiations, and contracting processes.

Key Responsibilities
  • Provide office support for our international team of regional Business Developers and Berlin-based VP Immune Monitoring Solutions, including scheduling meetings, monitoring progress, and deadlines of tasks.
  • Communicate with customers via email, phone, and video conferencing.
  • Utilize and update our customer relationship management system (Salesforce).
  • Draft quotations, select and provide brochures and data sheets to customers.
  • Track and support logistics of contract processing, orders, and request management.
  • Generate monthly and annual reports on bookings and sales forecasts.
  • Collect and analyze market information and internal data, preparing reports and presentations.
Requirements
  • Good verbal and written English communication skills.
  • Customer-focused, takes ownership of responsibilities.
  • Attention to detail, well-organized, ability to multitask and manage multiple projects.
  • Ability to address and resolve problems proactively.
  • Computer literacy, including proficiency in Microsoft Office, including Outlook, PowerPoint, Excel, and Word.

We are looking for a candidate with a degree in a field relevant to medicine, technical laboratory work, biotechnology, or immunology, and at least 3 years of work experience demonstrating the ability to utilize the skills mentioned above.

Fluency in German is not required but is desirable. Experience in immunology, diagnostic lab services, and familiarity with flow cytometry and/or qPCR are also desirable.

What We Offer

Precision for Medicine offers an international team, flexible work hours, excellent personal development perspectives in a growing and global organization, competitive compensation, and a permanent full-time employment.


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