Technical Service Specialist

Vor 6 Tagen

Stuttgart, Baden-Württemberg, Deutschland MSX International Vollzeit

About MSX International

MSX International is a leading provider of industry expertise with over 5,000 employees across the globe. Our teams work closely with customers to deliver exceptional after-sales service and reinforce product repair services.

Purpose of the Position

The main objective of this role is to collaborate with various teams to ensure all customers receive the best possible after-sales service and product repair services are enhanced.

Duties and Responsibilities

  • Provide telephone support and resolve incidents
  • Handle warranty acceptance and processing from the technical service
  • Investigate and implement countermeasures in the factory to solve market incidents
  • Conduct technical training for distributor network personnel
  • Perform technical audits on distributors to verify they have the necessary tools and resources for vehicle repairs
  • Offer technical support to dealers during the vehicle repair process
  • Offer on-site support to local dealers as needed

Requirements and Skills

  • Strong knowledge of electromechanics and/or electronics
  • Responsible, methodical, and organized individual with strong analytical and decision-making skills
  • Excellent German and good English language skills
  • Strong Microsoft Office skills

Benefits of Joining MSX International

  • Opportunity to progress within the company
  • 28 days annual leave per year, plus 3 additional days
  • Flexible working environment with core hours
  • Diverse and welcoming team
  • Chance to work with a renowned automobile manufacturer

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