Senior Process Excellence Lead
vor 1 Monat
Rakuten Symphony Deutschland GmbH is a leading global B2B services provider for the mobile telco industry, empowering next-generation cloud-based international mobile services.
Our innovative approach to mobile offerings has taken us from launching Japan's newest mobile network to expanding globally. To support our ambitions in providing a cutting-edge cloud-native telco platform for customers, we are seeking top talent to join our team in Germany across various functional areas – from sales to engineering, support functions to product development.
About the RoleWe are looking for a Senior Process Excellence Lead to refine organizational processes and coordinate with other specialists to continually improve existing and future processes. This role will play a pivotal part in ensuring that processes are optimized, effective, and meet customer requirements while supporting and sustaining organizational growth.
Key Responsibilities:- Process Improvement: Perform end-to-end process improvement activities and obtain approval from relevant stakeholders.
- KPI Development: Define KPIs used to determine the viability of process improvement capabilities.
- Maturity Audits: Collaborate with process owners to conduct maturity and adoption audits using established frameworks to identify current gaps within processes.
- Change Management: Collect change requests related to process design from department heads and enact those changes with the process design team.
- Project Reporting: Finalize project reports and other documents.
- Stakeholder Engagement: Lead process improvement sessions with stakeholders, sharing insights gathered from scrutinizing existing processes.
- Process Documentation: Supervise process flows and documentation, as well as support the development and maintenance of logs for process changes.
- Culture Development: Promote process adoption initiatives and monitor key KPIs to reflect progress.
This position requires strong leadership skills, with experience in guiding team members to achieve objectives. The ideal candidate will have 3-5 years of experience in Business Administration, Operations, or Management, preferably with a telecom operator or an ICT/Product company. Six Sigma Yellow Belt Course certification or equivalent training is highly desirable.
A Bachelor's degree (at least 4 yrs.) in Business Administration, Operations, or Management or any equivalent degree/experience is required. Any certification or diploma in Robotic Process Automation (RPA) is an added advantage. Certification in TM Forum Business Process Frameworx (eTOM) would be beneficial. Strong analytical and problem-solving skills are essential, along with the ability to work under pressure and communicate effectively in English/German.
What We Offer- Motivated Team: Work with an international team in a dynamic start-up environment.
- AnNUAL LEAVE: Enjoy 30 days of annual leave.
- Modern Workplace: Work in a modern office space with high-quality equipment.
- Fair Compensation: Receive fair pay with bonus opportunities based on performance.
We strive for excellence and continuous improvement. Our five Shugi Principles guide our behavior: Always improve, always advance; Be passionately professional; Hypothesize, practice, validate, and shikumika; Maximize customer satisfaction; Speed speed speed. If you share these values, we invite you to join our team and contribute to shaping the future of mobile telecommunications.
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