Service Projekt Manager

vor 1 Tag


Leverkusen, Nordrhein-Westfalen, Deutschland Conscia Deutschland GmbH Vollzeit
Überblick

Als Service Projekt Manager bei Conscia Deutschland GmbH bist du verantwortlich für die Gestaltung und Umsetzung von Service-Projekten. Du arbeitest eng mit dem Kunden zusammen, um seine Bedürfnisse zu verstehen und Lösungen zu entwickeln, die seine Ziele erreichen.

Deine Aufgaben
  • Vertragsmanagement von Managed Serviceverträgen
  • Angebotserstellung für Managed Serviceverträge
  • Schnittstelle zwischen Sales und Service
  • Initiator für Service-Transition-Phasen
  • Kunden Ansprechpartner
  • Kunden-Service-Meetings begleiten und gestalten
  • Ansprechpartner für Problem Manage­ment
  • Ansprechpartner bei SLA Eskalationen
  • Ansprechpartner bei Kunden Eskalationen
  • Abrechnung von Managed Services
Dein Profil
  • Abgeschlossene kaufmännische oder technische Ausbildung
  • Erste Berufserfahrung im techni­schen oder kaufmännischen Um­feld
  • Ausgeprägte Kunden- und Service­orientierung
  • Erfahrung im IT-Servicegeschäft
  • ITIL® 4 Foundation Zertifizierung
  • Kenntnisse in folgenden Tools und Prozessen:
  • Cisco Commerce Workspace (CCW & CCW-R)
  • Smart Accounts and Smart Licensing
  • ServiceNow
  • Microsoft Dynamics (NAV)
  • Versierter Umgang mit MS Office
Kontakt

Bitte sende uns deine voll­ständigen Bewer­bungs­unter­lagen mit Angabe deines frühe­sten Ein­tritts­termins sowie deiner Ge­halts­vor­stel­lung vorzugs­weise online über unser Kontaktformular.



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