Service Projekt Manager
vor 1 Tag
Als Service Projekt Manager bei Conscia Deutschland GmbH bist du verantwortlich für die Gestaltung und Umsetzung von Service-Projekten. Du arbeitest eng mit dem Kunden zusammen, um seine Bedürfnisse zu verstehen und Lösungen zu entwickeln, die seine Ziele erreichen.
Deine Aufgaben- Vertragsmanagement von Managed Serviceverträgen
- Angebotserstellung für Managed Serviceverträge
- Schnittstelle zwischen Sales und Service
- Initiator für Service-Transition-Phasen
- Kunden Ansprechpartner
- Kunden-Service-Meetings begleiten und gestalten
- Ansprechpartner für Problem Management
- Ansprechpartner bei SLA Eskalationen
- Ansprechpartner bei Kunden Eskalationen
- Abrechnung von Managed Services
- Abgeschlossene kaufmännische oder technische Ausbildung
- Erste Berufserfahrung im technischen oder kaufmännischen Umfeld
- Ausgeprägte Kunden- und Serviceorientierung
- Erfahrung im IT-Servicegeschäft
- ITIL® 4 Foundation Zertifizierung
- Kenntnisse in folgenden Tools und Prozessen:
- Cisco Commerce Workspace (CCW & CCW-R)
- Smart Accounts and Smart Licensing
- ServiceNow
- Microsoft Dynamics (NAV)
- Versierter Umgang mit MS Office
Bitte sende uns deine vollständigen Bewerbungsunterlagen mit Angabe deines frühesten Eintrittstermins sowie deiner Gehaltsvorstellung vorzugsweise online über unser Kontaktformular.
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Service Projekt Manager
vor 2 Wochen
Leverkusen, Nordrhein-Westfalen, Deutschland Conscia Deutschland GmbH Vollzeit{"h1": "Service Projekt Manager (m/w/d) - Deine Herausforderung!"} Als Service Projekt Manager (m/w/d) bei Conscia Deutschland GmbH bist du der Schlüssel zu unserem Erfolg. Du verantwortest die Gestaltung und Umsetzung von Managed Serviceverträgen, arbeitest eng mit unserem Sales-Team zusammen und bist der Ansprechpartner für unsere Kunden. Deine...
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Service Projekt Manager
vor 2 Wochen
Leverkusen, Nordrhein-Westfalen, Deutschland Conscia Deutschland GmbH Vollzeit{"h1": "Service Projekt Manager (m/w/d) - Deine Herausforderung!"} Als Service Projekt Manager (m/w/d) bei Conscia Deutschland GmbH bist du der Schlüssel zu unserem Erfolg. Du verantwortest die Gestaltung und Umsetzung von Managed Serviceverträgen, arbeitest eng mit unserem Sales-Team zusammen und bist der Ansprechpartner für unsere Kunden. Deine...
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Regional Service Manager
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vor 3 Wochen
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