Client Relationship Manager
Vor 5 Tagen
Driving Innovation in Automotive Technology.
Visteon Corporation is a pioneering technology firm specializing in the development and manufacturing of advanced digital cockpit and electrification solutions, at the forefront of the mobility transformation. Established in 2000, Visteon combines extensive automotive expertise with the agility of Silicon Valley to deliver global insights that facilitate the evolution of the software-defined vehicle for numerous leading OEMs worldwide. With a workforce of 10,000 across 18 countries, the company achieved $3.76 billion in sales in the previous year.
Role Overview:
The primary objective of the Client Relationship Manager is to enhance sales growth and ensure customer satisfaction for designated accounts while aligning with the company's strategic goals. The successful candidate will need to comprehend their clients' requirements, business aims, and challenges to offer appropriate solutions and cultivate enduring partnerships.
The ideal candidate will be a seasoned sales professional with a successful history of managing international accounts, identifying new business prospects, and fostering sales growth within the automotive sector, particularly in electronics. The candidate should demonstrate creative and strategic thinking to support the company's goals while applying sound business judgment and analytical skills.
Key Responsibilities:
Oversee and expand existing client accounts, meet sales objectives, and uphold high client satisfaction levels; Establish and nurture robust relationships with key decision-makers within client organizations, becoming a trusted advisor and representative for the company; Grasp essential customer requirements such as cost, functionality, features, and performance metrics, promoting relevant Visteon products; Identify and pursue new business avenues within the account for Displays, IVI, ADAS/Autonomy, Electrification, Driver information/Clusters, and other Visteon offerings, leading to increased revenue and market presence; Project sales and revenue, monitor performance, and devise action plans to address discrepancies; Collaborate with finance and operations teams to formulate pricing strategies and manage profitability; Support ongoing program/design engagements to ensure customer deliverables are met, working closely with Product Delivery and/or Engineering and Product Marketing teams to address any gaps; Utilize standard business tools such as Word, Excel, and PowerPoint to create presentations and reports that convey complex information clearly and concisely.Performance Metrics:
Client Satisfaction: The Client Relationship Manager should maintain and enhance customer satisfaction levels for their assigned accounts, as evidenced by client feedback and retention rates; Account Planning: The Client Relationship Manager should assist in developing and leading the execution of comprehensive account plans for their assigned accounts, including objectives, action plans, and KPIs. This can be measured by tracking the achievement of strategic milestones over time; Profit Margin: The Client Relationship Manager should manage pricing strategies and profitability for their assigned accounts, achieving a specified profit margin target. This can be measured by monitoring the profit margin percentage for the accounts; New Business Development: The Client Relationship Manager should identify and pursue new business opportunities, resulting in increased revenue and market share. This can be measured by tracking the percentage of new business generated from existing clients.Year One Goals:
Develop, support, and implement account plans for assigned accounts in alignment with the company's strategic objectives; Maintain and/or enhance customer satisfaction levels for assigned accounts, as demonstrated by client feedback and retention rates; Manage pricing strategies and profitability for assigned accounts; Identify and pursue new business opportunities with existing and potential clients, resulting in increased revenue and market share; Collaborate with cross-functional teams to ensure successful project delivery, including engineering, operations, and finance.Qualifications and Skills:
Bachelor's degree in Business, Engineering, or a related field; 3-5 years of experience in sales or account management within the automotive electronics sector or related fields; Proven history of sales success and client relationship management; Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders; Strong analytical and problem-solving abilities, with the capacity to think creatively and strategically; Self-motivated with the ability to work independently and collaboratively; Inspiring, innovative, and anticipates change, proactively considering the customer's perspective, seeking new ideas and solutions; Analytical thinkers who can focus on key decision drivers and consider the downstream implications of various options; Results-oriented, building commitment and enthusiasm to meet deadlines and achieve objectives; Proficiency in standard business tools such as Microsoft Word, Excel, and PowerPoint.These qualifications and responsibilities are indicative and may vary based on the specific needs of the organization and the Client Relationship Manager's role.
Desired Competencies:
Degree in business or technology; 5+ years of experience within the automotive industry; Work experience at an Auto Tier 1, 2, or OEM.Leadership Attributes: The Client Relationship Manager should exhibit several key behaviors to effectively manage their accounts and achieve their objectives. Including the Visteon leadership trait, here are some specific leadership behaviors that a Client Relationship Manager should display:
Fostering Team Collaboration: A Client Relationship Manager should work collaboratively with cross-functional teams, including engineering, operations, and finance, to ensure successful project delivery. They should build strong relationships with team members and stakeholders to promote a culture of teamwork. Critical Thinking: A Client Relationship Manager should think strategically and creatively to identify new business opportunities, develop account plans, and achieve their objectives. They should apply sound business judgment and analytical skills to make informed decisions.Overall, an effective Client Relationship Manager should lead by example, inspire their team to achieve their goals, and cultivate a positive and collaborative work environment that supports the company's overall business objectives.
Reporting Structure: The Client Relationship Manager will report to the director of sales.
Visteon Culture: If you thrive in a dynamic organizational culture that demands agility, adaptability, and a growth mindset from its employees to excel and stay ahead of the competition, Visteon is the right place for you. We value high performance and a results-driven approach. Innovation, risk-taking, and continuous learning are essential for us to navigate the ever-evolving landscape of our industry and maintain our leadership position. At Visteon, you can achieve more.
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