Technical Support Specialist
vor 4 Wochen
Job Summary:
We are seeking a skilled Technical Support Specialist to join our team at Planet intelligent systems GmbH. As a Technical Support Specialist, you will be responsible for providing exceptional IT support to our customers through various channels.
Key Responsibilities:
- Provide IT support via telephone and email
- Analyze and resolve technical issues
- Offer remote user support and maintain accurate documentation in our ticket system
- Install and train customers on software at their site
- Prepare technical documentation for tasks
Requirements:
- Vocational training in the IT sector (desirable)
- Previous experience in a User Help Desk environment (optimal)
- Strong knowledge of Windows operating systems, Linux, Microsoft Office, and Exchange
- Basic understanding of network technology
- Experience with configuring network drives and printers
- A structured approach to work and a quick grasp of new concepts
- Excellent communication and teamwork skills
- Unrestricted willingness to travel and a willingness to learn
What We Offer:
- State-of-the-art technical equipment and a welcoming work environment
- Responsibility, engaging tasks, and a team-driven approach
- Support and flexibility to balance work and personal life
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