Technical Support Specialist

vor 4 Wochen


Schwerin, Mecklenburg-Vorpommern, Deutschland Planet intelligent systems GmbH Vollzeit

Job Summary:

We are seeking a skilled Technical Support Specialist to join our team at Planet intelligent systems GmbH. As a Technical Support Specialist, you will be responsible for providing exceptional IT support to our customers through various channels.

Key Responsibilities:

  • Provide IT support via telephone and email
  • Analyze and resolve technical issues
  • Offer remote user support and maintain accurate documentation in our ticket system
  • Install and train customers on software at their site
  • Prepare technical documentation for tasks

Requirements:

  • Vocational training in the IT sector (desirable)
  • Previous experience in a User Help Desk environment (optimal)
  • Strong knowledge of Windows operating systems, Linux, Microsoft Office, and Exchange
  • Basic understanding of network technology
  • Experience with configuring network drives and printers
  • A structured approach to work and a quick grasp of new concepts
  • Excellent communication and teamwork skills
  • Unrestricted willingness to travel and a willingness to learn

What We Offer:

  • State-of-the-art technical equipment and a welcoming work environment
  • Responsibility, engaging tasks, and a team-driven approach
  • Support and flexibility to balance work and personal life


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