Aktuelle Jobs im Zusammenhang mit Urban Operations Director - Berlin, Berlin - Just Eat Takeaway

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Urban Operations Director

vor 3 Monaten


Berlin, Berlin, Deutschland Just Eat Takeaway Vollzeit
Overview of the Position

In the capacity of City Head, you will spearhead the expansion and success of Just Eat Takeaway in major urban centers across Germany. Your role will involve crafting and executing city-specific strategies that enhance both customer and partner experiences, in alignment with the overarching objectives of Just Eat Takeaway Germany. You will be instrumental in broadening our presence in these key cities, collaborating across various departments and leading a dedicated 'city squad' of subject matter experts. With the support of the global JET matrix organization, your focus will encompass both strategic planning and operational execution. You will be responsible for developing and implementing an ambitious roadmap of initiatives, fostering a culture of continuous innovation, and challenging existing norms to achieve significant outcomes.

Ideal candidates will possess a consulting background, demonstrating a balance between high-level strategic insight and data-driven, impact-oriented decision-making. We seek individuals who are eager to innovate, drive growth, and engage in detailed execution to ensure success. Reporting directly to the Country Managing Director, you will play a pivotal role in shaping the future of food and grocery delivery in Germany's most vibrant cities.

Key Responsibilities
  • Local Strategy Formulation: Develop and own the strategic vision for your designated city, maximizing market penetration, customer satisfaction, and operational effectiveness.
  • Strategic and Operational Oversight: Manage daily business operations, executing tailored strategies that are specific, scalable, and repeatable. Embrace a culture of continuous improvement to foster micro-advancements and influence systemic changes across the city.
  • Stakeholder Relationship Management: Cultivate and maintain robust relationships with essential stakeholders, including restaurant partners, delivery personnel, local authorities, and customers.
  • Performance Monitoring: Implement proactive performance management and reporting systems.
  • KPI and SLA Analysis: Track and evaluate key performance indicators and service level agreements to assess the success of initiatives and pinpoint areas for enhancement.
  • Financial Management: Develop and oversee budgets, guiding financial performance.
  • Reporting: Prepare and present comprehensive reports on project status, performance metrics, and strategic initiatives to senior management and stakeholders as required.
  • Innovation and Market Growth: Propel innovation initiatives and identify growth opportunities to maintain Just Eat Takeaway's competitive edge in the food delivery sector.
  • Team Leadership: Lead, mentor, and manage a diverse team, promoting a collaborative and high-performance culture.
  • Regulatory Compliance: Ensure that all operations and projects adhere to relevant regulations, policies, and standards.
Qualifications and Skills
  • Demonstrated success in project delivery within complex urban environments, with a preference for candidates with consulting experience and/or backgrounds in retail, e-commerce, or consumer goods and services.
  • Strong leadership and team management capabilities, particularly in managing multidisciplinary teams within a matrix organization.
  • Excellent documentation and presentation skills, with experience presenting to diverse audiences and facilitating informed decision-making at all levels.
  • Robust analytical and problem-solving abilities.
  • Exceptional communication, negotiation, and interpersonal skills, with the capacity to distill complex concepts into clear, compelling narratives.
  • Proficiency in both German and English, written and spoken.
  • Willingness to travel frequently between key cities in Germany.

Preferred Qualifications

  • Experience in P&L management.
  • Familiarity with digital platforms and technology-driven logistics solutions.
  • Understanding of the German food delivery and quick commerce market, along with customer behavior trends.

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