Customer Support Technician

vor 4 Wochen


Langenfeld, Nordrhein-Westfalen, Deutschland CANCOM Vollzeit
Überblick

Als IT Support Specialist bei CANCOM sind Sie verantwortlich für die Sicherstellung des reibungslosen Betriebs in komplexen Systemumgebungen. Ihre Hauptaufgabe besteht darin, unseren Kunden einen erstklassigen Support zu bieten.

Aufgaben
  • Betreuung von Tickets: Bearbeitung von Anfragen unter Berücksichtigung der vereinbarten Service Level Agreements (SLAs).
  • Technischer Support: Durchführung von Support- und Troubleshooting-Maßnahmen.
  • Störungsmanagement: Beseitigung von Störungen im Rahmen des 1st und 2nd Level Supports.
  • Kundenkommunikation: Sicherstellung einer klaren Kommunikation mit den Kunden, sowohl telefonisch als auch per E-Mail und über das Ticketsystem. Regelmäßige Statusupdates und Dokumentation sind ebenfalls Teil Ihrer Aufgaben.
  • Remote Support: Durchführung von Analysen und Lösungen über Incident- und Changemanagement.
  • Systemadministration: Überwachung und Pflege der Systemumgebung, einschließlich Softwareupdates und Patch Management.
Ihr Profil

Sie bringen eine hohe Kundenorientierung mit und sind in der Lage, technische Probleme effizient zu lösen. Teamarbeit und Kommunikation sind für Sie ebenso wichtig wie die eigenverantwortliche Bearbeitung Ihrer Aufgaben.


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