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Operations Product Strategist

vor 3 Monaten


Hamburg, Hamburg, Deutschland RABOT CHARGE GmbH Vollzeit
Why Join Us?

At RABOT Charge, we are at the forefront of the energy sector's electrification journey. We are seeking a dedicated Product Strategist with a focus on Operations and Customer Loyalty to enhance our B2B2C initiatives. This role is essential in fortifying our connections with current clients, ensuring they consistently derive value from our innovative offerings. If you are driven by the desire to make a meaningful impact, foster product success, and boost customer loyalty in a fast-evolving industry, RABOT Charge is the right place for you.

Your Contributions
  • Strategic Development: Formulate and execute strategies aimed at retaining our B2B2C clientele, ensuring they continuously recognize the value in our products and services.
  • Customer Insights: Proactively collect and analyze customer feedback to uncover avenues for product enhancement. Your findings will be vital in minimizing churn and elevating customer satisfaction.
  • Collaborative Efforts: Collaborate within a cross-functional team to deliver value to our customers. Your involvement will be crucial in testing new concepts, learning from results, and steering the team towards its objectives.
  • Performance Monitoring: Track and enhance key performance metrics related to customer retention, including churn rate, customer lifetime value, and repeat usage rates.
  • Product-Led Initiatives: Employ a product-centric approach to identify and act on opportunities for improving customer retention through new features and enhanced user experiences.
  • Direct Engagement: Interact directly with customers to understand their needs and preferences, utilizing a user-focused methodology to guide product development and retention strategies.
  • Innovative Solutions: Bring forth your unique ideas and seek out creative yet practical solutions to retention challenges.
What You Bring
  • Extensive Product Management Experience: Significant professional background in product management, particularly in roles centered on customer retention or related fields.
  • Expertise in Discovery and Delivery: A proven history in product discovery and delivery processes, with a strong focus on integrating customer feedback into the product development cycle to enhance retention metrics.
  • Organized and Independent Work Style: Recognized for your structured and self-sufficient approach to work, adept at navigating complex challenges with strategic insight.
  • Strong Communication Skills: Exceptional ability to articulate ideas and build consensus across diverse teams.
  • Interest in Energy Dynamics: A genuine interest in the intricacies of the German and European energy markets, along with enthusiasm for contributing to a startup's growth and innovation.
  • Quick Integration and Accountability: A robust drive to swiftly become an integral part of the team, taking on responsibilities and propelling initiatives forward.
  • Language Proficiency: Fluency in English and German is essential for effective communication with our diverse clientele and stakeholders.
Our Offerings
  • Flexible Work Arrangements: Enjoy adaptable working hours and the option to work remotely, providing you with a work-life balance that fits your lifestyle.
  • Workation Opportunities: Benefit from two weeks of workation annually, allowing you to work from anywhere within the EU.
  • Commitment to Growth: Access comprehensive training, regular team meetings, and open communication to keep you informed and engaged.
  • Health and Wellness: Maintain your physical well-being with a membership to Urban Sports Club, offering a variety of fitness options.
  • Dynamic Startup Environment: Immerse yourself in a vibrant startup culture, complete with an enthusiastic team, exciting events, and our 'Employees Recruit Employees' program.
  • Transportation Benefits: Enjoy complimentary transport through a Deutschland Ticket.
  • Holiday Peace of Mind: Celebrate the holidays with assurance, as you will have Christmas Eve and New Year's Eve off to create cherished memories.
About RABOT Charge

RABOT Charge is an independent provider of 100% renewable energy, delivering dynamic electricity tariffs to both private and business customers. Our innovative approach includes just-in-time purchasing strategies at the stock exchange, ensuring ecological sustainability and cost optimization for domestic charging management. By passing on exchange buying prices to our customers, we enable them to save significantly on their electricity expenses. Our smart system allows electric vehicle owners to charge their cars automatically during periods of low electricity prices, marking just the beginning of our innovative journey.

Our mission is to empower consumers to manage their energy consumption costs efficiently while protecting the environment and natural resources. Through our provision of 100% renewable energy and comprehensive smart charging and energy management solutions for homes, RABOT Charge actively contributes to increasing the share of green power in Germany's electricity consumption, thus advancing the energy transition.

Join us at RABOT Charge and explore abundant growth opportunities in the flourishing realm of green energy. We are a team that believes in the power of our mission and seeks individuals who share our passion.

At RABOT Charge, we value cognitive diversity as a cornerstone of our global culture and a driving force behind our mission to create impactful products for a sustainable future. We embrace diversity in all its forms and recognize that each individual contributes to our collective effort in facilitating the transition to green energy.