Quality Assurance Specialist for Customer Complaints

vor 4 Wochen


Berlin, Berlin, Deutschland Zentiva Group, a.s. Vollzeit

ZENTIVA is a prominent player in the pharmaceutical sector, committed to delivering high-quality, safe, and effective medications at accessible prices. Our dedication to enhancing healthcare and investing in innovative treatments positions ZENTIVA as a reliable partner in the industry.

We are on the lookout for a Quality Specialist Complaints (m/f/d) to enhance our operations. In this position, you will be tasked with ensuring adherence to quality standards, managing regulatory audits, and overseeing quality assurance processes.

KEY RESPONSIBILITIES:
  • Formulate and implement quality management plans and programs
  • Oversee regulatory audits and inspections
  • Collaborate with the Regulatory Affairs Manager to ensure compliance
  • Establish quality protocols and maintain the local Quality Management System (QMS)
  • Evaluate reports related to medication safety and defects
  • Coordinate with various departments to address customer complaints
QUALIFICATIONS:
  • Experience in the healthcare sector
  • Background in the pharmaceutical industry
  • Strong skills in Excel, Access, and PowerPoint
  • Fluency in both German and English
BENEFITS OF WORKING WITH US:
  • Stable organization with an innovative culture
  • Permanent role in a thriving market
  • Opportunities for both personal and professional development
  • Collaborative team environment with open communication
  • Modern office setup with flexible working arrangements
  • International work atmosphere and competitive benefits
  • Generous vacation policy including 30 days off and additional holidays
Be a part of ZENTIVA's mission to transform the pharmaceutical landscape.

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