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Service Specialist: Part-time
vor 2 Monaten
Job Description
We are seeking a Service Specialist: Part-time to join our team at DB InfraGO AG in Wuppertal and Solingen.
Your Responsibilities:
- You will be responsible for supporting mobility-impaired travelers.
- You will provide information on travel connections, disruptions in the service schedule, track changes, train cancellations, and missed connections in the mobile service and at DB Information.
- You will also be responsible for passenger guidance during service disruptions, delays, and high passenger volumes.
- You will represent Deutsche Bahn in a friendly and welcoming manner, contributing to higher customer satisfaction.
- You will receive lost property and perform special tasks on instruction from station management or representation.
- Your working hours will be on weekends (Fr-Sun) and holidays, as well as during special events.
Your Profile:
- You have completed a commercial or service-oriented vocational training.
- You possess excellent hosting skills and a deep understanding of presenting yourself appropriately in every situation.
- You have relevant experience in the service sector or working with people in need.
- You have good knowledge of the German language and basic knowledge of English.
- You bring a high level of communication skills, a secure and reliable demeanor, and physical stamina.
- You enjoy spending your free time and work hours outdoors, braving wind and weather. You are willing to work on weekends and holidays.
