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Corporate Travel Specialist
vor 2 Monaten
About American Express Global Business Travel
At American Express GBT, we believe in the transformative power of travel and its ability to foster positive change. Our culture is built on collaboration and inclusivity, where every team member's contribution is valued.
Position Overview: Corporate Travel Specialist
We are seeking a dedicated professional to enhance our service delivery for a key client in the government sector. This role primarily involves working on-site with our client, ensuring a seamless travel experience.
Key Responsibilities:
- Provide expert, client-focused travel consulting for corporate clients, addressing all inquiries and travel requests while adhering to specific travel policies and compliance standards.
- Manage travel bookings, including flights, trains, hotels, and car rentals, utilizing various booking tools such as START/AMADEUS and online platforms.
- Process bookings through the government’s travel management system.
- Ensure travel approvals and compliance with federal travel regulations.
- Respond to incoming client inquiries via phone, fax, and email.
- Advise clients on entry requirements and visa processes, including visa procurement.
- Prepare travel documents, invoices, and credits.
- Handle refunds for unused travel documents.
- Address client complaints and resolve issues effectively.
- Perform administrative tasks such as creating billing statements and reconciling accounts.
- Manage follow-up inquiries from clients regarding billing discrepancies and other requests.
- Maintain and update client profiles in the system.
Qualifications:
- Degree in Travel Management or a related field, or equivalent experience in the travel industry.
- Experience in corporate travel services within a full-service travel agency.
- Strong knowledge of IATA, DB, and key suppliers including airlines, hotel chains, and car rental services.
- Proficient in START/Amadeus and MIDOCO.
- Excellent interpersonal skills and a proactive approach to teamwork.
- Commitment to service excellence and quality assurance.
- Ability to work under pressure and demonstrate accountability.
- Willingness to engage in ongoing professional development.
- Familiarity with federal travel regulations is advantageous.
- Proficient in English and German, both written and spoken.
Work Environment:
We offer a supportive and engaging work atmosphere with a focus on employee well-being and professional growth.
Benefits:
- Comprehensive benefits tailored to individual needs, including health insurance, retirement plans, and parental leave.
- Access to exclusive travel discounts and offers from major providers.
- Opportunities for skill development through global training programs and courses.
- Commitment to fostering diversity, equity, and inclusion across all levels of the organization.
- Resources to support mental and emotional well-being for employees and their families.
We value diversity and encourage applications from all qualified individuals. We are dedicated to providing reasonable accommodations for candidates with disabilities throughout the hiring process.
Note: If you are passionate about our mission and believe you can contribute to our team, we encourage you to apply, even if you do not meet every single requirement.
