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Consultant for Claims Service Management and Controlling in the Insurance Sector
vor 3 Monaten
Responsibilities
- In this position, you will design and develop principles for effective collaboration among service subsidiaries and contractual partners in claims processing (including property, liability, and technical insurance).
- You will work closely with subject matter experts to identify various approaches and operational fields for claims service providers in the insurance sector and independently negotiate service provider agreements.
- As the primary contact for claims service providers, you will conduct annual discussions with them and ensure compliance with contractual agreements.
- You will proactively coordinate tailored optimization measures with relevant stakeholders and diligently monitor their implementation.
- Your expertise will also be crucial in reviewing service agreements and benefit calculations of service provider products.
- Independently, you will develop concepts and decision-making documents related to the management of service providers in the respective sectors.
- Additionally, you will oversee complaint management and address specifically identified service provider complaints.
- You will conduct market observations and analyze and evaluate individual service providers.
- Your role will involve supporting projects within the service provider environment, thereby shaping the future of the claims process.
- As needed, you will take on both temporary and permanent special tasks within your area of responsibility.
Profile / Requirements
- A successful degree with a focus on business administration, training as an insurance and finance clerk (m/f/d), ideally with further education as an insurance specialist (m/f/d) or a comparable qualification.
- Initial professional experience in service provider management (including non-insurance sectors) or knowledge in operational claims processing, ideally as an external claims adjuster or internal claims handler.
- Proficient in Excel and experienced in using PowerPoint.
- Strong analytical and conceptual skills combined with entrepreneurial foresight and a clear service orientation.
- Excellent communication and negotiation skills, with a talent for organization, assertiveness, and a proactive, structured, and independent working style.
Benefits
- Home Office: Flexible working hours in both home office and office settings.
- Working Hours: Standard 38-hour work week, time tracking system, flexible hours, and life working time account.
- Vacation: 30 days of vacation plus additional days off.
- Compensation: 14 monthly salaries (including Christmas and vacation bonuses) or participation in a variable compensation system, special payments, employee rates, and discount offers.
- Health: Company pension scheme and health management with a variety of offerings. Our in-house gym and a wide network of sports options (Wellpass) are available to you online and nationwide.
- Mobility: Job ticket, bike leasing, conveniently located with covered bike parking.
- Family & Work: Parent-child offices, emergency childcare, our own daycare "Raiffeisenzwerge," as well as a care network and support through R+V social counseling.
- Culinary: Healthy and balanced meals in our company restaurant.
- Development: Promotion and development through the R+V Academy. Participation in external qualification measures completes your personal and professional growth.
- Culture: We foster community. Our motto "What one cannot achieve, many can" reflects in our teams and daily interactions.
The benefits may vary depending on the location and position.
R+V Allgemeine Versicherung AG
Shape the future of insurance today as an employee (m/f/d) of R+V Insurance. Our goal is to provide the right framework for your talent and passion while paving the way for forward-thinking insurance solutions and bringing our shared values to life.
