Team Leader in Dialogue Marketing

vor 2 Monaten

Mülheim, Nordrhein-Westfalen, Deutschland CHO-TIME GmbH Vollzeit

Job Summary:

We are seeking a highly skilled Team Leader to join our Dialogue Marketing team at CHO-TIME GmbH. As a Team Leader, you will be responsible for leading and supporting a team of customer advisors, assisting project management in achieving quantitative and qualitative goals, and preparing reports and evaluations for management.

Key Responsibilities:

  • Lead and support a team of customer advisors with a focus on achieving sales and customer satisfaction goals.
  • Collaborate closely with project management to develop and implement strategies to drive business growth.
  • Prepare and present regular reports and evaluations to management, highlighting team performance and areas for improvement.
  • Identify training needs for the team and design and conduct product and communication training.
  • Conduct regular team meetings to discuss goals, progress, and challenges.
  • Develop and implement conversation guidelines to ensure consistent customer interactions.

Requirements:

  • Several years of experience in dialogue marketing, with a strong understanding of KPIs and performance metrics.
  • Experience in leadership, with a proven track record of leading high-performing teams.
  • Strong communication and motivation skills, with the ability to inspire and motivate team members.
  • Ability to handle conflicts and assertiveness, with a focus on resolving issues in a fair and timely manner.
  • High customer and service orientation, with a focus on delivering exceptional customer experiences.
  • Sales orientation, flexibility, and organizational skills, with the ability to prioritize tasks and manage multiple projects.
  • Proficient in MS Office applications, with a focus on data analysis and reporting.

Benefits:

  • Attractive compensation package, with strong incentives for high performers.
  • Opportunities for professional growth and development, with a focus on leadership and management skills.
  • Collaborative and dynamic work environment, with a focus on teamwork and open communication.
  • Access to company training and development programs, with a focus on dialogue marketing and customer service skills.

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