Quality Control Engineer

vor 2 Wochen

Hannover, Niedersachsen, Deutschland Clarios Vollzeit

About the Role:

We are seeking a highly skilled Quality Assurance Specialist to join our team at Clarios. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of our products and services.

Key Responsibilities:

  • Coordinate customer communication and customer audit activities to ensure seamless collaboration and effective issue resolution.
  • Work on claim activities to improve Customer Satisfaction by analyzing and resolving customer complaints in a timely and professional manner.
  • Support the development and implementation of quality management systems and processes to ensure compliance with industry standards and regulations.
  • Provide feedback to owners of internal processes for potential improvement to enhance efficiency and effectiveness.
  • Ensure that Customer Specific Requirements are transferred into Control Plan (CP), FMEA and other related documents to guarantee accurate and compliant product delivery.
  • Ensure compliance to IATF standard by conducting regular audits and implementing corrective actions as needed.
  • Support the introduction of new products (serial introduction) by collaborating with cross-functional teams to ensure smooth product launch and quality assurance.

Responsibilities:

  • Regularly monitor the customer B2B platform regarding complaints, scorecard results and other relevant KPIs to monitor Customer Satisfaction including trends.
  • Coordinate communication of claims between the plant and the respective customer to ensure timely and effective issue resolution.
  • Support 8D reports for the customer by analyzing and resolving customer complaints in a timely and professional manner.
  • Analyze field returns and field data and provide feedback to the plant and the respective customer to improve product quality and reduce defects.
  • Administer customer portals to ensure seamless communication and data exchange.
  • Authorize rework at customer / Train operating staff to ensure quality and efficiency.
  • Create error analysis for other quality departments as requested to support continuous improvement.
  • Instruction of rework companies at customer to ensure quality and efficiency.
  • Visit customers for special quality issues to provide support and guidance.
  • Support audit planning (LPA, Process, Product, System) to ensure compliance with industry standards and regulations.
  • Support IATF audit (intern / extern) including root cause analyses to ensure compliance and continuous improvement.
  • Support Power D3 activities for the plant (APQP) to ensure quality and efficiency.

Education and Professional Knowledge:

  • Bachelor's degree in Quality, Industrial or Mechanical Engineering or other equivalent discipline or a Degree as a Technician with strong experience in Quality.
  • At least 1 year of experience in Quality.
  • Knowledge of standards for Quality Management Systems (QMS) like IATF16949, VDA, Specific customer Requirements.
  • Knowledge in application of QMS tools and techniques.
  • Experience in the automotive industry.
  • Knowledge in PC software applications (Microsoft Office).
  • Knowledge in battery production, process, and battery applications.
  • Knowledge in problem solving.
  • Good communication and negotiation skills.
  • Fluent in English, additional languages are a plus.
  • Travel requirement up to 10%.

About Clarios:

Clarios is the global leader in advanced, low-voltage battery technologies for mobility. We power progress through ever-smarter solutions for virtually every kind of vehicle. With 16,000 employees in over 140 countries, we bring deep expertise to our Aftermarket and OEM partners, and reliability, safety and comfort to everyday lives. We answer to the planet with a rigorous ESG focus – advancing best-in-class sustainability practices and advocating for them across our industry. We recover, recycle and reuse up to 99% of our battery materials. Clarios is a Brookfield portfolio company.

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