TRICARE Beneficiary Services Representative Floater

We are seeking a highly skilled and detail-oriented Beneficiary Services Representative Floater to join our team at Leidos. As a key member of our team, you will provide exceptional customer service and support to TRICARE beneficiaries, ensuring they receive the best possible care and benefits.

• Verify benefits eligibility and process enrollments, disenrollments, and portability transfers using the Defense Online Enrollment System and other relevant systems.
• Register TRICARE beneficiaries in the MHS Genesis system and perform Primary Care Manager changes in accordance with Military Treatment Facility guidelines.
• Provide education on resources and benefits, enrollment/disenrollment information, and customer service to beneficiaries via phone and in-person interactions.
• Collect, process, retrieve, and disseminate transfer information for active-duty and active-duty family member portability/disenrollment processes.
• Conduct briefings for In Processing, Out Processing, Maternity, pre-separation/retirement, and other relevant events.
• Provide basic claims assistance, including providing information on claim status.
• Collect and record Health Information into applicable systems.
• Assess the appropriate assistance level needed and refer or escalate as necessary to address the issue at hand.
• Collect and report information on daily activities performed.
• Complete tasks on a timely basis and comply with HIPAA regulations, Leidos, and other training and refresher courses.
• Maintain confidentiality and proper handling of Protected Health Information.
• Provide remote support to Leidos BSRs at other sites and provide shadow support to new BSRs as needed.
• Adhere to a business casual dress code.

• High school diploma or GED.
• Must be SOFA/Command Sponsored as a dependent of an Active-Duty Service Member, DoD employee, or US Contractor supporting the DoD.
• Must be a US Citizen.
• Be eligible for and maintain ADP IT III / Non Sensitive Position, Tier 1.
• Three years' cumulative experience in the following areas:
  • Experience in U.S. military healthcare delivery system or civilian managed care medical/administrative environment.
  • Experience in a medical or clinical environment.
  • Experience with MHS Genesis or civilian healthcare computer system and in processing medical claims.
  • Experience in a customer service environment.

• Fluency in English.
• Proficient in written and oral communications.
• Possess effective presentation skills.
• Computer literate with Internet research experience.
• Proficient with Microsoft Office 2010 or later applications—Word, Excel, PowerPoint, and Outlook.
• Ability to reply tactfully with people on the phone and in person.
• Ability to work independently and under minimal supervision.
• Excellent organizational skills and time management skills.
• Detail oriented.
• Ability to multitask.
• Knowledge of TRICARE Overseas programs, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis.