Customer Service Manager
Vor 4 Tagen
Unleash Your Potential - Your Role:
- You will serve as the interface between service providers and QCells, particularly the finance department.
- You will oversee the correct debt collection and adherence to legal requirements, assigning incoming payments to the corresponding contract accounts.
- You will support the optimization of the debt collection process.
- You will assist in conducting tests as part of system and process changes, as well as system modifications.
- You will integrate new colleagues into relevant topics.
Combine Passion with Expertise - Your Profile:
- You hold a successfully completed commercial vocational training and ideally have initial experience in commercial activities in the energy sector.
- Your strong communication and decision-making skills are accompanied by conflict and assertiveness.
- You are confident in the application of MS Office and ERP systems (e.g. Powercloud).
- Fluent German and good English skills complete your profile.
And We'll Support You:
- A smooth onboarding process: With a welcome training and an onboarding plan, we will guide you through your new tasks in a structured manner. A personal mentor will be at your side with advice and support.
- Working together: In a collegial atmosphere, we live open communication, support each other, and share our knowledge. We also promote your professional and personal development with further training opportunities.
- Your commitment pays off: We reward your engagement with a fair remuneration based on international standards, consisting of a fixed and a flexible component - based on achieving goals. On top, you can look forward to performance-related benefits, a company pension scheme, and accident insurance.
- Work-Life-Balance: We attach great importance to the compatibility of family and work. With 30 days of annual leave, you will have enough time for your family outside of work.
- Good for body and soul: Our Q.CARE program offers a variety of health services, such as flu vaccinations or preventive check-ups, to ensure you stay fit - because the well-being of our employees is our top priority.
- Mobile on all fronts: We offer flexible working hours and the possibility of mobile work. Well-equipped, barrier-free offices and meeting rooms complete the picture.
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