Operations Specialist

Vor 2 Tagen

Frankfurt am Main, Hessen, Deutschland Wolt Vollzeit

About Wolt

Wolt is a fast-paced and dynamic company that operates in multiple cities. Our operations team is the heart and soul of the company, and we're looking for a talented individual to join our team as an Operations Specialist.

Role Background

The Operations Specialist will be responsible for onboarding new couriers in multiple cities and ensuring they have everything they need to provide the best quality of service. This includes working with analytical tools to analyze the balance between customer orders and the number of couriers.

Key Responsibilities

  • Ensuring a balanced level of courier partners in the region of focus.
  • Defining targets and creating a detailed courier partner onboarding plan that supports the strategy together with Operations Manager and the team.
  • Onboard, retain, and grow the number of happy courier partners on Wolt's platform to ensure a healthy and sustainable delivery operation in Central Germany.
  • Together with the central team, planning out the expansion of the delivery area.
  • Managing Courier supply scheduling and daily supply.
  • Holding Round-table meet-ups and taking care of all off-boardings.
  • Managing the courier partner gear inventory.
  • Driving delivery efficiency of courier fleets and cities.

Requirements

  • Excellent communicator and a big team motivator as you will have daily contact with our couriers.
  • Ability to think analytically and use analytical tools, such as Google Sheets or Microsoft Excel.
  • Ability to lead by example and show the direction, as well as the genuine will to support your team members and your couriers on their way.
  • A fast learner and attentive to both small details and the bigger picture.
  • Thorough and organized - you accomplish tasks with all ends tied and have great attention to detail.
  • You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment.
  • You can manage freedom under responsibility and are able to manage your own tasks and schedule.
  • Flexible in terms of working hours, as you might need to work during weekends occasionally.
  • Preferably a background in training and guiding groups and individuals.
  • Fluent in English and German.

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