Deputy Boutique Manager

vor 1 Woche

Frankfurt am Main, Hessen, Deutschland Cartier Vollzeit
Key Responsibilities

As a Deputy Boutique Manager at Cartier, you will be responsible for creating a positive and productive boutique environment that fosters a highly collaborative network among team members. Your key responsibilities will include:

  • Managing and developing the boutique team, ensuring they have the necessary skills and knowledge to provide exceptional customer service.
  • Overseeing the day-to-day operations of the boutique, including inventory management, visual merchandising, and sales performance.
  • Collaborating with the Boutique Manager to develop and implement strategies to drive sales growth and improve customer satisfaction.
  • Ensuring that all team members are aware of and adhere to Cartier's policies and procedures.
  • Participating in the recruitment and training of new team members.
  • Monitoring and analyzing sales performance, identifying areas for improvement and implementing corrective actions.
Boutique Operations and Administration

You will be responsible for the back office and administration of the boutique, including:

  • Managing boutique expenses and ensuring timely execution of all reports.
  • Implementing and monitoring all brand and boutique policies, procedures, and guidelines.
  • Respecting all group, Maison, and boutique policies, procedures, and guidelines.
  • Participating in the setup and breakdown of the boutique.
Boutique Performance

You will be responsible for assisting the Boutique Manager in making a diagnosis based on a solid performance analysis, review of competencies, and environment to define action plans to achieve brand and boutique targets. Your key responsibilities will include:

  • Assisting the Boutique Manager in implementing and monitoring boutique action plans.
  • Optimizing boutique quantitative and qualitative performance, including breaking down all boutique targets into monthly, daily, and individual targets.
  • Ensuring the development and strengthening of relationships with existing clients by encouraging appropriate actions and sales follow-up by the team.
  • Assisting the Boutique Manager in monitoring boutique KPIs.
Client Relationship and Portfolio Development

You will be responsible for acting as an Ambassador of the Maison and supporting the Boutique Manager in enlarging the boutique clients' portfolio, growing loyalty, and building direct contacts with new clienteles and VIPs. Your key responsibilities will include:

  • Mastery of a strong knowledge of the boutique clienteles and assessment of local market opportunities to assist the Boutique Manager in the development of a proactive and effective client development strategy.
  • Implementing and monitoring relevant CRM programs and actions and their ROI.
  • Actively contributing to the organization and coordination of clients' treatments and boutique events.
  • Following up on the quality of clients' data registration.
  • Ensuring that the teams are consistently providing an exceptional client experience and maintaining the highest degree of courtesy and professionalism.
  • Ensuring staff's appearance: uniforms, personal presentation, language, attitude with clients.
  • Acting as a key contact in the boutique for transversal and digital projects.
Boutique Experience

You will be responsible for monitoring the boutique welcoming and flows' fluidity, and co-leading the Continuous Improvement process. Your key responsibilities will include:

  • Contribution to growing and enriching the in-boutique service offer, ensuring a highly professional and unique client treatment and experience excellence: boutique's identity, in-store experiences, VM & services.
  • Carefully monitoring the Client Experience Barometer boutique performance, elaborating and implementing the related action plans.
Requirements

To be successful in this role, you will need to have:

  • 5-7 years of experience in selling luxury items, ideally in the jewellery and/or watch industry, plus relevant management experience.
  • Excellent communication skills in German and English.
  • Strong leadership skills and a keen sense for our customers.
  • Excellent analytical, organisational, and interpersonal communication skills.
  • Resilient team player with a confident, open, and appropriate demeanour.
  • Exact and precise working methods and ideally knowledge of SAP or a similar merchandise management programme.

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