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Process Specialist

vor 2 Monaten


Wörth am Rhein, Rheinland-Pfalz, Deutschland Infosys Vollzeit
Job Title: Process Specialist

We are seeking a highly skilled Process Specialist to join our team at Infosys. As a Process Specialist, you will be responsible for providing maintenance and support services for applications and operating systems, as well as troubleshooting and resolving issues related to end-user computing devices.

Key Responsibilities:
  • Application and OS Maintenance: Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions.
  • Diagnostic Troubleshooting: Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing devices.
  • Incident and Problem Management: Investigate and resolve incidents and problems affecting end-user computing devices, peripherals, and installed software.
  • Performance Monitoring: Monitor and address performance-related issues.
  • User Training and Advice: Provide advice, training, and corrections to users.
  • Documentation and Enhancements: Update or create documentation, manipulate data, and define enhancements.
  • Collaboration: Collaborate closely with colleagues specializing in different areas, vendors, and third-party support providers.
Requirements:
  • Customer-Focused Support: Experience in a customer-focused end-user support function covering EUC and software/OS installations and support.
  • Incident Resolution: Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs).
  • Microsoft Product Knowledge: Good knowledge of Microsoft's product offerings, including high-level capabilities and competitor products.
  • Windows 7 & 10 Support: Experience supporting Windows 7 and 10 using System Centre Configuration Manager (SCCM).
  • Windows 10 and MS Office 365: Demonstrable experience supporting Windows 10 and MS Office 365.
  • Proven experience in Incident & Asset Management along with Imaging, PC & Software deployment.
  • Great communication skills.
  • German & English language proficiency.