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Retail Operations Supervisor

vor 3 Monaten


Berlin, Berlin, Deutschland Hertha BSC Vollzeit
Position: Retail Operations Supervisor

We are seeking a committed Retail Operations Supervisor to become a vital part of our Fanshop team at Hertha BSC. In this role, you will oversee the effective functioning of our daily operations.

Your Responsibilities:
  • Oversee the daily management of the Fanshop
  • Collaborate with the store manager and the branch
  • Develop work schedules, assess performance, inspire the team, and onboard new staff
  • Deliver outstanding customer service and assist with purchases and inquiries
  • Manage payment processing and address customer complaints
  • Monitor inventory levels and coordinate orders with our logistics partner
  • Propose ideas for product displays and promotional activities
Your Profile:
  • Background in retail management and customer relations
  • Professional attitude and excellent communication abilities
  • Team-oriented with a focus on customer satisfaction
  • Adaptability in scheduling, particularly during event days
  • Skilled in MS Office and fluent in both German and English
  • Enthusiastic about sports, especially professional football
What We Offer:
  • A vibrant work environment that encourages creativity
  • Complimentary access to all home matches
  • Public transportation subsidy
  • A supportive work culture with a motivated team
  • Attractive employee discounts
About Hertha BSC:

At Hertha BSC, we represent continuous growth, exciting prospects, and a fusion of tradition with future aspirations. Our team is dedicated to tackling the challenges of our community and striving for excellence every day. Join us in delivering innovative solutions that contribute to the success of our club.