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Client Relations Associate

vor 3 Monaten

Rostock, Mecklenburg-Vorpommern, Deutschland DNV Vollzeit

Position Overview: As a Client Support Specialist within the ShipManager Software Suite, you will gain in-depth knowledge in various aspects of maritime management and the corresponding ShipManager functionalities. Your key role will be to assist our clients in maximizing the use of our software solutions and resolving any challenges they may face.

Key Responsibilities:

  • Foster strong relationships with clients, ensuring trust and satisfaction.
  • Collaborate effectively with cross-functional teams, including IT Operations and the Delivery Team.

Benefits:

  • Flexible work arrangements to enhance work-life balance.
  • Comprehensive Paid Leave options (Annual, Sick, Compassionate, Local Public, Marriage, Maternity, Paternity, Medical leave).
  • Health benefits including Insurance and Annual Health Check-ups.
  • Pension and Insurance Policies (Group Term Life Insurance, Group Personal Accident Insurance, Travel Insurance).
  • Opportunities for Training and Development (Training Sponsorship, On-The-Job Training, Training Programs).
  • Additional perks such as Long Service Awards and Mobile Phone Reimbursement.
  • Participation in company bonus/profit-sharing schemes.

*Benefits may vary based on position, tenure, contract, or grade level.*

Diversity Commitment: DNV is dedicated to fostering an inclusive workplace and considers qualified applicants for employment without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age, or political opinion. We invite you to contribute to our diverse culture.

Qualifications:

  • Prior experience in customer support is advantageous.
  • Proficiency in database management systems such as SQL Anywhere, MS SQL, and MySQL.
  • Familiarity with ticketing systems like EcholoN and Salesforce is a significant asset.

Essential Skills:

  • Outstanding communication abilities.
  • Basic proficiency in German.
  • Team-oriented mindset with a strong capacity for collaboration to achieve company goals.
  • Customer-focused approach with a commitment to delivering exceptional service.
  • Fluency in English.
  • Solid understanding of Microsoft Windows operating systems and their functionalities.
  • Comprehensive knowledge of IT environments, including Microsoft Windows, Virtual Machines, and Remote Desktop.