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Customer Service Representative

vor 2 Monaten


Essen, Nordrhein-Westfalen, Deutschland Gelford GmbH Gebäudereinigung und Dienstleistungen Vollzeit
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, responding to their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Customer Service: Provide top-notch customer service to our clients, responding to their inquiries, and resolving their issues in a timely and professional manner.
  • Issue Resolution: Investigate and resolve customer complaints in a fair and timely manner, ensuring that our clients are satisfied with the outcome.
  • Communication: Communicate effectively with customers, colleagues, and management to ensure that issues are resolved efficiently and effectively.
  • Documentation: Maintain accurate and detailed records of customer interactions, including complaints, issues, and resolutions.
Requirements
  • Customer Service Experience: Minimum 1 year of experience in a customer-facing role, preferably in a service industry.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to communicate effectively with customers, colleagues, and management.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Technical Skills: Proficiency in Microsoft Office, with the ability to learn and adapt to new software and systems.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunities for Growth: Opportunities for career growth and professional development, including training and education programs.
  • Collaborative Team Environment: A collaborative and supportive team environment, with a focus on teamwork and open communication.