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Customer Service Quality Engineer
vor 3 Monaten
At Siemens AG, we are at the forefront of innovation, developing intelligent networks that enhance our cities with energy and automation solutions. To continue our journey towards excellence, we seek forward-thinking individuals who possess the skills, creativity, and commitment to drive our projects forward. We invite experienced professionals, dedicated specialists, and analytical minds to join us in addressing the most compelling challenges in the industry.
Your Role in Our Success:
- As a Quality Assurance Specialist for Customer Service (CS), you will play a pivotal role in the ongoing enhancement of processes across our global business functions.
- You will conduct both first and second-party audits in accordance with ISO 9001 and VDA 6.3 standards.
- Your responsibilities will include performing process audits and facilitating Value Stream Mapping (VSM) or similar methodologies.
- You will oversee Service Partner Audits, both remotely and on-site, and manage Management Reviews for CS in Germany, as well as Quality Gates for the Service Lifecycle Management Process.
- Your expertise will contribute to the establishment and refinement of quality processes for managed services in conjunction with our IoT portfolio.
- Additionally, you will assist Service Corners globally in standardizing their quality-related processes, including quality planning, minimum requirements for Test Fields, NCR recording, 8D reports, and CAPA.
- In collaboration with Supplier Quality Management (SQM), you will define the part release process for Service Corners, both internal and external.
- You will lead Root Cause Analysis (RCA) efforts and hold Level 4 responsibility for product safety within CS.
- Your role will involve establishing meaningful quality metrics, setting annual targets with CS management, and initiating reviews.
- You will facilitate Lessons Learned workshops and provide constructive feedback for improvements to Product Lifecycle Management (PLM), Service Product Lifecycle Management (SPLM), and Technical Product Managers (TPM).
- Monitoring quality KPIs and initiating improvement actions will be part of your responsibilities.
- Finally, you will ensure accurate recording and reporting of Non-Conformance Costs (NCC) for CS globally, as well as contribute to the digitalization of Quality Management activities within CS.
- A bachelor's degree in mechanical or electrical engineering, or a related field, is essential.
- Several years of experience in service, sales, or manufacturing business functions are required.
- Familiarity with Medium Voltage Protection and Automation products is advantageous.
- You should be qualified to conduct internal audits for ISO 9001/2015.
- Knowledge of quality management within project-based environments will be beneficial.
- Proficiency in leading interdisciplinary global teams and a strong understanding of data analytics tools, such as Power BI, are important.
- A passion for working in diverse, multicultural teams is essential.
- Excellent communication skills in both written and spoken English are a must.
What We Offer:
- Flexible mobile working options, allowing for 2 to 3 days of remote work each week.
- Competitive remuneration package.
- Opportunities for personal and professional development.
- 30 vacation days and various flexible working arrangements to support work-life balance.
- Share matching programs, enabling you to become a shareholder of Siemens AG.
- Explore additional benefits here.
Join Us in Making a Difference at Siemens.
As an equal-opportunity employer, we welcome applications from individuals with disabilities.
