Customer Service Representative

vor 2 Monaten


Quickborn, Schleswig-Holstein, Deutschland Commerzbank AG Deutschland Vollzeit
Job Description

We are seeking a highly skilled and experienced professional to join our team at Commerzbank AG Deutschland as a Customer Service Representative - International Clients.

Key Responsibilities:
  • Client Communication: Handle all incoming and outgoing client communications, including phone calls, emails, and written correspondence, in a professional and courteous manner.
  • Account Management: Manage client accounts, including opening and closing accounts, processing transactions, and resolving any issues that may arise.
  • Compliance: Ensure all client interactions and transactions are in compliance with relevant laws and regulations, including anti-money laundering and know-your-customer requirements.
  • Problem Resolution: Investigate and resolve any client complaints or issues in a timely and professional manner.
  • Team Collaboration: Work closely with other teams, including sales and marketing, to ensure seamless client service and support.
Requirements:
  • Education: Bachelor's degree in a related field, such as business or finance.
  • Experience: Minimum 2 years of experience in a customer service or account management role.
  • Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.


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