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Lead Technical Specialist

vor 3 Monaten


Berlin, Berlin, Deutschland Hamilton Barnes Vollzeit

Lead Technical Specialist

Sind Sie eine engagierte technische Führungspersönlichkeit, die bereit ist, einen Unterschied zu machen?

Sie haben die Möglichkeit, bei einem renommierten IT-Dienstleister zu arbeiten, der sich auf Lösungen in den Bereichen Telekommunikation, Netzwerke und Kommunikation spezialisiert hat. Das Unternehmen legt großen Wert auf eine unterstützende Unternehmenskultur, die ein flexibles Arbeitsumfeld fördert und den Mitarbeitern die Möglichkeit gibt, innovativ zu sein und sich weiterzuentwickeln.

Zur Verstärkung des Teams wird ein dynamischer und erfahrener Lead Technical Specialist gesucht. In dieser Rolle sind Sie verantwortlich für die Leitung eines Teams von 30 Fachleuten aus verschiedenen Bereichen und stellen sicher, dass den Kunden ein herausragender Service geboten wird. Sie spielen eine zentrale Rolle bei der Optimierung der betrieblichen Effizienz, der Aufrechterhaltung des Serviceniveaus und der Förderung einer Hochleistungskultur.

Bereit, die Zukunft der Telekommunikation mitzugestalten?

Hauptverantwortlichkeiten:

• Teamführung: Überwachung und Leitung eines Teams von 30 Mitarbeitern, Bereitstellung von Anleitung, Mentoring und Entwicklungsmöglichkeiten.

• Dienstleistungsmanagement: Verwaltung der Bereitstellung von Telekommunikations-, Netzwerk- und Kommunikationslösungen für Kunden und Sicherstellung der Einhaltung von SLAs und KPIs.

• Disziplinarische Maßnahmen: Implementierung und Durchsetzung von Disziplinarverfahren, Umgang mit Leistungsproblemen und Aufrechterhaltung einer Hochleistungskultur.

• Dienstadministration: Überwachung der Verwaltung von Diensten in Sicherheits- und IP-Netzen, um optimale Leistung und Kundenzufriedenheit zu gewährleisten.

• Personalführung: Starke Führungs- und Personalmanagementfähigkeiten demonstrieren und ein kooperatives und engagiertes Teamumfeld fördern.

• Operative Exzellenz: Förderung der betrieblichen Effizienz, Identifizierung von Prozessverbesserungen und Implementierung von Best Practices.

• Stakeholder-Management: Aufbau und Pflege enger Beziehungen zu internen und externen Stakeholdern.

• Problemlösungskompetenz: Analyse komplexer Probleme, Entwicklung effektiver Lösungen und Durchführung von Korrekturmaßnahmen.

Erforderliche Qualifikationen:

Nachgewiesene Erfahrung in der Leitung eines technischen Teams in der Telekommunikationsbranche.

Fundiertes Verständnis von Telekommunikations-, Netzwerk- und Kommunikationstechnologien.

Umfassende Kenntnisse von Service Level Agreements (SLAs) und Key Performance Indicators (KPIs).

Ausgezeichnete Fähigkeiten in der Mitarbeiterführung und im Management.

Was Sie erwarten können:

Die Möglichkeit, ein leistungsstarkes Team zu leiten und weiterzuentwickeln.

Wettbewerbsfähige Gehalts- und Bonusstruktur.

Flexible Arbeitsmodelle.

Chancen für berufliches Wachstum und Entwicklung.