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Client Growth Specialist
vor 2 Monaten
**About the Role**
We are seeking a highly skilled and experienced Customer Success Manager to join our team at BUHL Data Service GmbH. As a key member of our organization, you will be responsible for proactively managing and developing our customer relationships across various industries and markets.
**Key Responsibilities**
- Build and maintain strong relationships with our customers, identifying and analyzing their potential, and developing targeted strategies to drive growth and satisfaction.
- Provide exceptional customer service, ensuring that our software solutions meet the evolving needs of our clients and delivering value through our software portfolio.
- Collaborate with cross-functional teams, including Sales, Marketing, Support, and Product Development, to share customer insights and drive business growth.
- Upsell, prevent churn, and deliver customer training, with a focus on delivering exceptional customer experiences.
- Stay up-to-date on new product features and their value proposition, communicating this effectively to customers to drive adoption and satisfaction.
- Support the implementation and maintenance of our internal knowledge base.
**Requirements**
- Minimum 3 years of experience in customer-facing roles, preferably in software or related fields.
- Practical experience with Pendo and knowledge of CSM metrics.
- Excellent organizational skills, high-level consulting expertise, and a professional demeanor to engage with customers and represent the company effectively.
- A passion for delivering exceptional results, with a growth mindset and a willingness to learn and develop.
- Strong team player with a hands-on approach, able to drive results and contribute to the success of the team.
- A sense of responsibility and interest in performance-oriented reflection of your activities, driving personal growth and development.
**What We Offer**
- A dynamic and innovative work environment with challenging projects and opportunities for growth.
- Flexible working hours and the possibility of working from home.
- A competitive salary, 30 days of vacation, and a range of benefits.
- Access to high-quality corporate benefits and exclusive offers from leading brands.
- State-of-the-art technology and office equipment, as well as open and dynamic structures.
