IT Support Specialist

vor 4 Wochen

Stuttgart, Baden-Württemberg, Deutschland GULP – experts united Vollzeit
Unlock Your Potential as a 2nd Level Supporter

Are you ready for a new challenge in the IT sector? We're looking for a skilled 2nd level supporter to join our team at GULP – experts united. As a key member of our support team, you'll be responsible for processing user requests and incidents, classifying faults, and resolving problems. Your expertise will be essential in providing top-notch support to our clients.

Your Key Responsibilities:
  • Process user requests and incidents from the 1st level
  • Classify faults and resolve problems as part of 2nd level support
  • Record and monitor service tickets
  • Manage user support via remote solutions
  • Collaborate with 3rd level support
  • Contribute to the creation of FAQs, documentation, and manuals
Your Ideal Profile:
  • Completed training as an IT specialist or a comparable qualification
  • Sound knowledge in client hardware and software, Apple Mac, printers, and Office applications
  • Excellent German language skills
  • High customer and user orientation
  • Solution-oriented work approach and service mindset

We offer a permanent position with a reputable company in the IT sector, located in Stuttgart. Our clients provide direct placement in attractive positions, trusted contacts, appreciative support, and attractive remuneration. If you're passionate about delivering exceptional support and have the necessary skills, we'd love to hear from you.

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