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IT Support Team Lead

vor 1 Monat


Munich, Bayern, Deutschland deeploi GmbH Vollzeit
About the Role

We are seeking a highly skilled and experienced IT Support Team Lead to join our team at deeploi GmbH. As a key member of our IT department, you will be responsible for leading our IT support team and ensuring a safe, conducive, and productive work environment.

Key Responsibilities
  • Provide leadership and guidance to the IT support team, fostering a culture of collaboration and continuous improvement.
  • Develop and implement effective team development strategies to enhance the skills and knowledge of team members.
  • Plan and cultivate a high-performing team proficient in various areas of IT support, including computer systems, networks, and software.
  • Oversee day-to-day operations to maintain an efficient working environment, ensuring seamless delivery of IT services.
  • Develop and implement performance management strategies for the helpdesk, utilizing key performance indicators (KPIs) to drive continuous improvement.
  • Stay updated on the latest technology trends and innovations, and proactively challenge existing practices to ensure our IT operations remain cutting-edge.
Requirements
  • Minimum of 5 years' experience in IT support, including at least 2 years in a leadership capacity.
  • Demonstrated proficiency in people management and leadership, with a proven track record of effectively leading and motivating teams in dynamic environments.
  • Strong technical expertise in computer systems, networks, and software, with a focus on IT infrastructure management.
  • Exceptional problem-solving, communication, and interpersonal skills, with the ability to work effectively with cross-functional teams.
  • Fluent in English; proficiency in German is advantageous.
About Us

At deeploi GmbH, we are building Europe's #1 IT Operating System, and we are seeking bright brains to join our IT revolution. Our all-in-one IT platform combines premium support with a comprehensive range of services, from user on- and offboarding to service and support, cybersecurity, and device management. We offer an attractive compensation package, including a virtual share package (VSOP), and a high level of responsibility and ownership from day one. Join us in our mission to make millions of people work better every day.