Service Operations Coordinator

vor 1 Monat

Aachen, Nordrhein-Westfalen, Deutschland SIX Payment Services Vollzeit

Service Management Clerk (m/f/d)

About SIX Payment Services

SIX Payment Services is a leader in the payments technology sector, shaping the future of how transactions are processed globally. Our innovative solutions empower businesses of all sizes, from local shops to multinational corporations, enhancing their ability to thrive in a cashless economy.

Position Overview

We are seeking a dedicated Service Management Clerk to join our remote service management team. This role is pivotal in addressing the challenges faced in the payment landscape, ensuring that our eHealth services operate smoothly and efficiently.

Key Responsibilities

  • Engage with customers during agreed service hours to provide exceptional support.
  • Conduct initial assessments and troubleshoot fundamental issues related to our eHealth offerings.
  • Implement corrective measures within established guidelines to resolve problems.
  • Collaborate with colleagues for complex issues, creating detailed support tickets as necessary.
  • Develop and update knowledge documentation based on resolved inquiries.

Candidate Profile

We are looking for individuals who possess the ability to independently manage and resolve customer inquiries effectively. Ideal candidates will be persistent problem solvers who are not afraid to seek assistance when needed. A willingness to share knowledge and document solutions is essential.

  • Fluency in German is required, as communication with many customers occurs in this language.
  • Proficiency in English at a technical level is necessary for collaboration within our international team.
  • Strong interpersonal skills and a passion for customer interaction are vital.
  • Basic understanding of system architectures and Linux operations, along with any software development experience, is advantageous.

Benefits

As part of a global leader in the payments industry, you will enjoy a comprehensive benefits package that supports your professional growth and well-being.

Join Us in Shaping the Future

At SIX Payment Services, we are on an exciting journey towards redefining payments technology. We seek innovative thinkers who are eager to learn and grow, contributing to meaningful projects that impact society. With a culture that empowers and encourages development, we provide extensive training opportunities to help you advance your career.

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