Client Value Partner
vor 13 Stunden
We're seeking a seasoned Client Value Partner to spearhead our mission of data-driven business transformation with our most strategic Retail customers. As a key addition to our Value Engineering team, you'll play a crucial role in Celonis' growth strategy, driving measurable business impact across various processes and industries.
The Role:As a Client Value Partner, you'll be the primary accountable lead and trusted advisor for a select group of Retail customers. Your mission will be to engage with C-level executives to collaboratively define the long-term vision for utilizing Celonis to transform their business, while mobilizing the necessary Celonis resources.
Key Responsibilities:- Develop and maintain strong relationships with key stakeholders, including C-level internal/external executives, embedding Celonis into their strategic objectives.
- Ensure engagements are properly staffed, leveraging resources from global cross-functional Celonis teams, such as Servicing, Product & Engineering.
- Mentor customers on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform.
- Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance.
- Responsible for the end-to-end customer value journey (landing, expanding, adoption and renewing).
- Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise.
- Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans.
- Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and meeting usage and adoption targets.
- Minimum 15 years of relevant customer success, strategy consulting, or related experience in Omnichannel Retail; MBA strongly preferred.
- Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations.
- Wide network of Retail industry leaders and executives within the DACH region.
- Extensive experience in achieving business objectives through the deployment of software solutions.
- Ability to navigate large global organizations and have the power of persuasion through data, facts and confidence.
- Knows how to successfully work with internal resources to design, pitch and sell opportunities with relevant subject matter experts and practice leads.
- Possess a natural and consultative approach when engaging with senior executives.
- Strong team player who inspires the team with a patient and entrepreneurial leadership style.
- Project management: ability to organize and manage multiple streams.
- Strong communication skills and ability to translate Celonis use cases into customer business landscape.
- Are self-motivated, proactive team player.
- Are able to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders.
- Be willing to travel to meet with customer stakeholder needs (25-50%).
Celonis is the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.
Since 2011, Celonis has helped thousands of the world's largest and most valued companies deliver immediate cash impact, radically improve customer experience and reduce carbon emissions. Our Process Intelligence platform uses industry-leading process mining technology and AI to present companies with a living digital twin of their end-to-end processes.
Get familiar with the Celonis Process Intelligence Platform by watching this video.
Join us as we make processes work for people, companies and the planet.
Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Munich, Bayern, Deutschland Celonis VollzeitAbout the RoleWe are seeking an experienced Client Value Partner to join our Value Engineering team at Celonis. As a key addition to our team, you will play a crucial role in driving data-driven business transformation with our most strategic Retail customers.Key ResponsibilitiesDevelop and maintain strong relationships with key stakeholders, including...
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