Customer Service Advisor

vor 1 Monat

Bochum, Nordrhein-Westfalen, Deutschland Mobilezone Deutschland Vollzeit
Job Overview:

As a Customer Service Advisor, you will play a vital role in ensuring customer satisfaction by delivering outstanding support for our technology products and mobile services.

Key Responsibilities:
  • Deliver exceptional support to our existing customer base.
  • Address customer inquiries related to billing, devices, and service plans via various communication channels including phone, email, and chat.
  • Transform customer complaints into opportunities for improving overall satisfaction.
  • Participate in comprehensive internal training to enhance your ability to assist customers effectively.
  • Work flexible shifts that align with our service hours.
  • Receive training tailored for individuals new to the customer service field.
  • Focus on customer satisfaction and enjoy resolving customer issues.
  • Demonstrate proficiency in working independently on a computer.
  • Exhibit strong written and verbal communication skills in German.
What We Offer:
  • Attractive salary package along with additional benefits such as bicycle leasing and corporate perks.
  • Promote a healthy work-life balance with generous vacation days and options for remote work.
  • Access to well-being programs including Urban Sports membership and complimentary refreshments.
  • Enjoy a pet-friendly workplace.
  • Participate in exciting company events and benefit from excellent opportunities for professional development.
Employment Details:
  • Available positions include both full-time and part-time roles.
  • This is a permanent employment opportunity.

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