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Technical Support Specialist

vor 3 Monaten

Melle, Niedersachsen, Deutschland MeData EDV-Systeme GmbH Vollzeit

Position Overview:

Company Profile: MeData EDV-Systeme GmbH specializes in the development and management of transport management solutions tailored for esteemed corporations and small to medium enterprises within the mineral oil and energy logistics sector. As the industry increasingly embraces digital transformation, MeData has witnessed remarkable growth in both its financial performance and workforce. Our collective goal is to venture into new market opportunities.

Job Summary: We are in search of a proficient Technical Support Specialist to engage directly with our clientele. Your role will involve troubleshooting common issues, resolving newly reported client errors, and providing answers to technical inquiries. You will work collaboratively with our team to tackle these challenges effectively.

We provide a vibrant and stable position within a flourishing industry.

Key Responsibilities:

  • Deliver 1st and 2nd-level technical assistance for our proprietary software solutions
  • Conduct user training sessions on our applications
  • Log and document user-reported issues
  • Replicate errors and escalate unresolved issues to the development team
  • Support project initiatives, including onboarding new clients alongside sales and project management teams
  • Contribute to the enhancement of the internal knowledge base

Qualifications:

  • Proven experience with IT systems through professional background or relevant academic qualifications
  • Alternatively, a background in logistics (fleet management and dispatch) from a user standpoint
  • Exceptional verbal and written communication abilities
  • A passion for customer engagement
  • A commitment to continuous learning and professional development
  • Strong proficiency in English, with additional skills in French being advantageous

What We Offer:

  • A modern workspace equipped with adjustable desks and state-of-the-art technology
  • Join a cooperative, communicative, and innovative team environment
  • Experience streamlined decision-making processes
  • Participate in collaborative brainstorming sessions for new ideas
  • Flexible working arrangements (both in-office and remote)
  • Engage in team-building events and enjoy additional benefits
  • Access to corporate perks

Next Steps:

If this role aligns with your career aspirations, we encourage you to submit your application, including your resume and a concise cover letter. Please include your salary expectations and availability for a potential start date.