Guest Relations Specialist
Vor 6 Tagen
About the Role:
As a Guest Relations Specialist at HomeToGo, you will be the primary point of contact for our guests, providing exceptional customer service and support across multiple platforms. Your primary responsibility will be to deliver an outstanding experience for our guests, ensuring their needs are met and exceeded.
Key Responsibilities:
- Provide timely and effective resolutions to guest inquiries and issues
- Develop and maintain a deep understanding of our company, products, and services
- Collaborate with the Customer Experience team to improve day-to-day operations and implement new ideas
- Participate in projects to continually evolve our products and services
- Contribute to the development and growth of the team
Requirements:
- Strong writing and speaking skills in German and English
- Excellent communication and interpersonal skills
- Proactive and eager to learn and execute innovative ideas
- Experience in the travel industry is a plus
What We Offer:
- Competitive compensation package
- Visa sponsorship and relocation assistance
- Full IT support and equipment
- Corporate benefits and modern offices
- Opportunities for career growth and development
- Flexible work approach, including remote work options
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